-
EUROPEAN COMMISSION, DIRECTORATE GENERAL FOR INFORMATICS (DG DIGIT)
- IT Project Manager and Business Analyst
Bruxelles
2009 - 2017
Led full lifecycle management of European Commission information systems, from requirements analysis to business process modelling to designing, prototyping and deploying ECM solutions that best met business expectations in conformity with data governance (e-Domec) and resulted in efficiencies, improved data quality and reduced costs
• Change Management: Analysed business processes (as-is / to-be), identified and documented change requests, developed intuitive user experience (ergonomics), proposed ECM solutions and helped core team (architect, developers, analysts, testers…) developing different digital channels including new Automatic Mail Registration and Archiving in TAXUD (Amarant), Advanced Records System (Ares), Decide – Interservice Consultation (CIS-Net) and Sharing of Audit Results (SAR)
• Large, Complex IT Systems Integration / Data Migration: Migrated People Program’s Cofounded Call system to Research Participant Portal (RPP) from Community Research and Development Information Service (CORDIS). Other critical projects included migration of SAR information systems from DG DIGIT to DG RTD central audit reporting system and integration of DG EAC/EACEA in Participant Portal Platform for Horizon 2020
-
McKinsey & Company
- IT Functional Analyst
PARIS
2008 - 2008
Created a complex Rich Internet Application (RIA) to assist marketing teams with developing, communicating and employing macro-economic, socio-demographic, and consumer behavioural strategies for entering the Chinese market
• Business Process Management: Collaborated with internal stakeholders (sponsor, product owner, business manager, end users, developers, testers, etc.) to improve business process, gather and prioritize requirements, define scope, create technical documentation, write user stories, evaluate usability and develop prototypes
-
SOCIETY FOR WORLDWIDE INTERBANK TELECOMMUNICATION (SWIFT)
- IT Project Manager and Business Analyst
La Hulpe
2007 - 2007
Led design and development of the new WCMS, working closely with staff:
• Requirements Gathering and Prioritization: Reached common understanding with stakeholders on updated process, new business rules and functional and non-functional requirements
• Proof of Concept: Participated in vendor selection, demos and pilot groups, verified IT solution met business requirements and offered real-world functionality
• Training: Created train-the-trainer material to ensure continuity as end users continued to transition to new system
-
EUROPEAN COMMISSION, DIRECTORATE GENERAL FOR COMMUNICATIONS NETWORKS, CONTENT & TECHNOLOGY (CONNECT)
- IT Project Manager and Web Publishers Support
2001 - 2004
Played key role in designing strategic plan of change management and communications, implementation and execution of large-scale websites including EUROPA 2nd Generation portal (pilot), Web Publishers Support, DG CONNECT Intranet, Directorate Intranet, Unit Intranet
• Change Management: Provided 100 publishers a new decentralized environment to create, update content on EUROPA in conformity with data governance (Information Providers Guide) and refactored 60 intranet websites in a short timeframe (6 months) to create consistent, user friendly interfaces
• Internal Communications: Contributed to end-to-end elaboration of specific internal communications including DG CONNECT Top Ten Web Quality Card (leaflet), articles in Intranet corner and wikis, mailings and others in collaboration with Internal Communication department
-
Attitudeweb
- General Manager and Team Leader
2000 - 2009
Oversaw all phases of multiple software development projects, including contract negotiations, project planning, deliverable schedule and final sign off and delivery. Customers included Baker McKenzie European Law Centre, European Parliament (Vice Presidency) and others.
• Website design: Developed and refactored internet and intranet websites
• Search engine optimisation / KPIs: Optimised websites that generated more targeted, qualified, motivated visitors
• Training: Provided step-by-step instructions that improved web potential of beginners / advanced users
-
Rosset
- Business Unit Manager
Genève
1992 - 2000
Led real estate unit of a Belgian newspaper, including business strategy elaboration, key account need identification, solution proposal to take advantage of business opportunity, budget negotiation at national / international level, advertising exchange set-up with national federation, requirements gathering for software development and others.
• Internal and External Communications: Contributed in national congress and lunch-conference, event organization (cinema preview, theatre, concert, sport), article posting and advertising campaign
-
ITT INC.
- Senior Account Manager
1988 - 1992
Managed sales and relationships with Yellow Pages (business directory) customers including business needs identification, mock-up design and budget negotiation
