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Ludy ROMERO

BARCELONE

En résumé

Mes compétences :
seminars preparation
good writing skills
Restaurants
Responsible for staff
Responsible for resolving software
Partnership management
Operating Systems
Open Office
Microsoft Word
Microsoft Windows
Microsoft PowerPoint
Microsoft Excel
Corporate Law
Clothing Retail
Administration

Entreprises

  • BOSE - BOSE Quality Analyst - Coach

    2016 - maintenant Investigate any complaint received from customers or Bose related to
    Agent interaction. Update the team on any new procedures from Bose. Coach agents on any process, application or soft-skill gaps identified during monitoring sessions. Report any technical training gaps to the team’s Tech Lead and Quality manager.

    From February to May 2017: Dealer Agent – Bose reseller representative
    From December to February 2017: SoundTouch Customer representative.
    From October to November 2016: T2 Customer representative. From August to September 2016: T1 Customer representative.

  • iOS Technical - Support Advisor

    2015 - 2016 AppleCare by Sellbytel Group S.A., Barcelona, (Spain).

    * Responsible for resolving software and technical issues on Apple
    products.
    * Support the customer following troubleshoot and procedural protocols in
    BtoB and BtoC.
    * Proactive listenimg and positioning.
    * Training in new Apple products.

  • Apple Care project - Apple technical support and customer service

    2015 - maintenant

  • Résidence de La Source - Manager

    2014 - 2014 * Business administration and staff management officer.
    * Order fulfillment and follow-up.
    * Partnership management.

  • Hôtel Du Golf - Welcome and Service Officer

    2013 - 2014 * Responsible for welcoming local and foreign customers in different
    languages including English, Spanish, Italian and French.
    * Translation of marketing and communication actions. ;
    * Billing, seminars preparation.

  • Vuetec - Customer service support

    2012 - 2012 Australian software development company.

    * Work within the translation department (English/French/Spanish) for
    digital Marketing actions.
    * Customer service support in multiple languages for online customers.

  • Restaurant Rouj - Employee

    2012 - 2012 * Responsible for staff and the cash desk of the restaurant, waitress.

  • Tulip Boutique - Fashion Retail Assistant

    2012 - 2012 * High quality European clothing retail. ;
    * Follow and contribute to the negotiations with brands agencies (Max
    Mara, Velvet, Easton, Pearson, Paula Rayan, Oska) in Switzerland, in
    Italy and in France (in English, French or Italian).

Formations

  • Université De Bordeaux III

    Bordeaux 2010 - 2013 administration, economy, EU and commercial law, communication,
    translation, history and civilisation.

  • Université De Bordeaux III

    Bordeaux 2010 - 2013 Languages and Management International Bachelor : Undergraduate
    studies in foreign languages ( Bordeaux III Michel de Montaigne University,
    * International marketing, international management, business
    administration, economy, EU and commercial law, communication,
    translation, history and civilisation.

Réseau

Annuaire des membres :