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Nexlot - BR GAMING
- Project Manager
2013 - 2014
Program Manager AfricaMillions:
Defining the project scope (sales by terminals)
• Development of project phases and Retroplanning on 6 countries (KE/SN/GM/IC/CG/CD)
• Evaluation and monitoring of marketing budget & distribution strategy
• Internal & external actors coordination
• Negotiation of contracts with mobile operators
• Development of the AfricaMillions hotline, implementation of staff training (Mauritius)
Defining the project scope (sales by mobile)
• Developing the strategy of acquiring new players via mobile
• Creation and validation of communication media supports
• Development and deployment of innovation strategy through USSD and Mobile Money
• Preparation and presentation of P & L on 3 countries (Kenya, Senegal, Côte d'Ivoire)
• Responsible for mobile ops and technical partnership, negotiating contracts
• Monitoring and supporting the drafting of operational specifications and configuration
• Writing and implementing all support processes and customer journey
Country Manager Kenya
• Recruitment and Management of 15 people (technicians, Sales team, Marketing) and Management of 40 casual trade developers.
• Development and deployment plan to launch country
• Finalize Recruitment of 200 authorized retailers, plan to deploy and train retailers in 1 month
• Responsible for the relation with the Kenya National Lottery (the KCS)
• Establishment of a multi-channel distribution strategy (lottery network, reseller)
• Financial management of the subsidiary (responsible for budget and optimization of recurring costs)
• Implementation of the initial marketing plan and distribution plan
• Seek strategic partnerships and nationwide distributors
• Writing support process, customer journey and visibility plan
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Telkom Kenya
- Chef de Produit B2B
Nairobi
2011 - 2012
Program manager Business VPN (data - network offer):
o Restructuring of the supply and development of the value proposal
• Analysis of market in existing supply and customers business pains
• Analysis of the churn on the previous offer and developing “Keep/Increase” strategy
• Creating package per sites/users and seeking differentiation factors
• Integration of two new backup solutions (Mobile / ADSL)
• Preparation of P & L forecast up to 2016
o Reorganization of Process and Change Management:
• Organization and coordination of functional teams and Support
• Editing and rewriting “order to bill” processes
• Optimization of " Service Delivery Management " processes
• Active support to the creation of the Corporate Service Management Center
o Promotion and Product Training
• Drafting of the customer journey to support sales presentation
• Development of customer testimonials (Barclays Bank reference N # 1)
• Creating a showroom to support sales team and increase impact on decision makers
• Development of marketing strategy, launch in IT press, blogs, websites.
Head of strategic projects
o Migration offers B2B dedicated to CRM
• Presentation of the internal and external challenges of migration
• Budget assessment of the migration project
• Financial Reconciliation between databases Billing / CRM / NOC
• Training on new processes and CRM changes (Project Manager / ADV / Sales)
• Change management for all stakeholders
o Launch of consolidated billing / eBill project
• Writing global specs to the partner
• Development and implementation of training schedule (Billing / Customer Care)
• Preparation and optimization of Customer Journey, creating customer documentation
• Definitions of internal and external issues and challenges after the launch
• Development and deployment of eBill global planning (+ 20,000 clients/120 000 pages)
o Launch of the corporate website (http://www.orange.co.ke)
• Definition of the website plan - by customer segment and offer field
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Orange Niger
- Chef de Projet B2B
Paris
2010 - 2011
Program manager of Fleet Live and Lone worker protection (M2M offers)
Creating the value proposal
• Construction of the economic model and choice of technical solution
• Writing the marketing specification
• Capex and Opex Negotiation and validation of the P & L
• Development of distribution strategy: selective (restricted to Niamey) and direct sales
• Development and monitoring of the impact of media plan
• Writing customer contracts / commercial proposal / order form / customer journey
• Competitive bidding and selection of the field installation partner
Change management
• Development of order to bill processes
• Writing relationship management process between ONI / E -where / Kuantic / SOKO
• Training of vendors on sale technics - Renegotiation of incentives – Sales support
• Internal Certification of Fleet Live/LWP installers Fleet Live
Orange Group Business Market strategy
• Reorganization of the 2011 B2B Road map and definition of business Segmentation
• Definition of potential in turnover growth / market share / innovation field in Niger business market (2011-2015) in line with the global plan (Conquête)
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SFR Business Team
- Business Engineer
Saint-Denis
2010 - 2010
Management of 30 accounts portfolio - SME
• Launch proposal for services (data / fixed / mobile / VAS)
• Keep/Get/Increase strategy deployment
• Massive Prospection
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Orange Business Services IT&L@bs
- Vendeur Responsable de Comptes
2008 - 2009
Management of 60 accounts portfolio in Public & Health sector
• Launch proposal for services (data / fixed / mobile / VAS)
• Organization and implementation of mobile data promotional campaign
