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Manon BOULAY

LA ROCHE SUR YON

En résumé

My objective :
* Currently looking for a training period from April.
* Interrested by Front desk reception in tourism & hospitality, conciergerie, Spa, Assistant Manager, Events in 4-star or 5-star hotels, Camping, Holiday centres, Resorts...

My skills :
* Languages : French (mother tong), fluent italian and english, good spanish, work knowledges of german
* Warm welcoming, smile, reliable, well-organized, good communication skills
* Chek-in, Check-out, Cash desk
* Take a reservation
* Give information about the establishment and the area
* Deal with guest complains
* Sell bus tickets, museum, book a taxi...
* Answer the telephone in different languages
* Use of the pack office, Hotel software Prospero, Travel agency software Vianeo, photofiltre…
* Creation of website (www.venise-pratique.jimdo.com)
* Administrative tasks

My interest
- Travels
- Languages
- Tourism : guest service and hospitality


Mes compétences :
Microsoft Word
Microsoft Publisher
Microsoft Office
Microsoft Excel
Microsoft Access
Prospero

Entreprises

  • Camping Ca'savio - Receptionnist

    2015 - 2015 * Chek-in of the guests and check-out, cash desk
    * Answer the telephone in different languages
    * Give information about the campsite or about the area (Venise, Jesolo...)
    * Deal with guest problems or complains : need of maintnance, problem with mobilephone...
    * Sell bus, boats tickets, internet access

  • Grand hotel Gozo - Receptionist

    2014 - 2015 - Check-in
    - Check-out
    - Reservations
    - Answered telephone
    - Type de restaurant menu everyday
    - Deal with guest complaints

  • Camping Ca'Savio - Réceptionniste

    2014 - 2014 * Chek-in clients at arrival
    * Give informations about the campsite or about the area (Venise, Jesolo...)
    * Help clients with their problem : need of maintnance, problem with mobilephone, take the complains
    * Sell bus, boats tickets, internet access...

  • Camping Ca'savio - Réceptionniste

    2013 - 2013 * Chek-in clients at arrival
    * Give informations about the campsite or about the area (Venise, Jesolo...)
    * Help clients with their problem : need of maintnance, problem with mobilephone, take the complains
    * Sell bus, boats tickets, internet access...

  • Office de tourisme de Montoire-sur-le-Loir - Stay adviser

    2013 - 2013 Internship as stay adviser
    * Inform the tourists about the place
    * Help to check the new guide for year 2013 (read, write some texts...)
    * Discover the promotion of an event : Les printanières du tourisme
    * Call provider to check that the informations about the restaurant, the hotel (...) are still the same for the new year

Formations

  • Université Nantes Licence Pro LEA HRI

    La Roche Sur Yon 2015 - maintenant Licence Professionnelle Bac+3

  • LHTB

    Blois 2011 - 2014 BTS Tourisme

    * 2 internships :
    - Stay adviser in the Tourism office of Montoire-sur-le-Loir
    - Receptionist in campsite Ca'savio in Italy
    * Creation of a website : www.venise-pratique.jimdo.com
    * Promotion of a place by the mobile website, of an event by a diaporama
    * learn how to create a travel from the territoral diagnostic, chose the providers, contact them...

  • Lycée Ronsard

    Vendome 2010 - 2011 Baccalauréat

    * Have knowledges about communication, information, human ressources, comptability, rights
    * Work on my own study during almost 1 year about a problem : what is the impact of technologies for the relationship between employees ?

Réseau

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