Manuel MARTINEAU

En résumé

Entreprises

• Oracle - Enterprise Account Executive - CRM & Customer Experience solutions

  Colombes 2015 - maintenant I help Enterprise organizations in Business Services, Travel/Transport, Media to improve their customer service strategy by using software and automating key processes.
  
  With today’s empowered customers, you get one chance to make a good impression. A single misstep and 89% will leave you for a competitor. Executives say they lose 20% of revenue a year due to poor customer experience (CX). Fortunately, CX leaders who deliver personalized, consistent service across channels outperform the stock market by 29%, and outpace CX laggards by 76%.
  
  Digital customer service is now a strategic imperative, but its adoption is hampered by weaknesses in delivery strategies and incomplete measurement of its effectiveness.
  
  My goal at Oracle is to enable you to drive stronger, more profitable customer relationships by engaging customers with service everywhere, empowering employees with insight and knowledge, and adapting quickly to your changing business needs.
  

• Oracle - Account Executive Mid-Market - CRM & Customer Experience solutions

  Colombes 2013 - 2015 Territories : Financial Service, Transportation, Services, Retail,
  
  At Oracle I am responsible for sales (Net new revenue) for the French and Switzerland market within our CRM & Customer Experience Suite.
  
  The most important goal which you have when running a business is to keep your customers happy, keep the potential customers happy and make sure that your present ones keep coming back again and again. This sounds like an ideal scenario for your business and achieving it isn't the easiest thing.
  
  We provide them :
  
  • A Modern Customer Service to Engage customers. Empower employees and Adapt quickly.
  • A cost reduction, efficiency and profitability for their Contact Center.
  • Increased customer loyalty and brand awareness through Social Monitoring and Engagement.
  • Help and advice for their digital transformation.
  
  This is where we come in, Oracle has the vision and the structure to help you and your business to overcome those challenges.

• PayPal - Account Executive - E-commerce

  Dublin 2011 - 2013 PayPal is a premium brand and in comparison to other payment providers it tends to be at the higher end of cost. I used my negotiation skills and value proposition to consistently show merchants the added benefit of using PayPal and educates them about the positive impact PayPal has when growing their business.
  
  My Target achievement:
  
  Q2 2013 : 108 %
  Q1 2013 : 102 %
  Q4 2012 : 180 %
  
  My position :
  
  Responsible for converting qualified or unqualified sales leads into revenue generating sales by analysing the needs and requirements of potential new customers. I'm seen as a product expert, reference point for best practice integration, reference point for E-Merchants. This is a key sales position in PayPal’s expanding European sales team. I'm actually manage the whole sales cycle and sales closure to grow new business for PayPal.
  
  My Responsabilities :
  
  - Meet or exceed monthly, quarterly and annual sales goals,
  - To responsible for sales cycle from initial lead qualification, through sales negotiating, closing.
  - To proactively work territory and/or accounts by prospecting, identifying and closing new business
  - Independently managing pipeline
  - Responsible for providing revenue forecasting reports on activity
  - Research market trends, opportunities and competition to support sales pitch delivery
  - To be involved in training and mentoring of other team members, especially new hires.
  - Continue training and education to keep pace with product modifications, industry changes and sales knowledge
  - Participate in special projects (as needed) and perform other duties as assigned to contribute to overall sales and team results

• BNP Paribas Cardif - Field Sales Representative

  Nanterre 2009 - 2011 BNP Paribas is a French global banking group, headquartered in Paris.
  BNP Paribas Cardif is the life insurance subsidiary
  
  My position :
  
  Developing indirect sales in life insurance and pensions products.
  Developing our life insurance product online ( with the marketing department and our partner) .
  
  Target achievement 2011 : +6 % to compare to 2010 (at the end of july 2011 to compare to 2010). Target achievement 2010 : 1,2 M€. Achieve sales targets.
  
  My responsibilities:
  
  - Achieve sales targets
  - Facilitate a network of brokers who sell our life insurance and pension products.
  - Retain and build a trusting relationship with our distributors.
  - Identify new business opportunities.
  - Participate in various sales meetings and exhibition events.
  
  Skills:
  
  - Ability to manage entire sales process from prospecting through close
  - Ability to manage in fast paced, and high growth environment
  - Excellent communications abilities
  - A financial background is preferred
  - Ability to work with strategic partners in complex sales processes

Formations

• Ecole Supérieure De Vente RINA (Saint Germain En Laye

  Saint Germain En Laye (8) 2009 - 2011 Ingénierie Commerciale
  
  • Develop strategy plan and business development for complex sales.
  • Detect business opportunities.
  • Complete the sale of complex business concepts
  • Develop new business activities
  • Understand how to execute market research and strategic foresight

• Conservatoire National Des Arts Et Métiers

  La Defense 2006 - 2009 Assurance, Banque, Finance
  
  • Legal and technical aspects of damage insurance and personal insurance
  • Business and managerial concepts for the insurance and bank sector