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Manuela ALONZO

MONACO

En résumé

Mes compétences :
Greeting Guests
Social skills
Microsoft Office
Good organizational skills
Good manual skills

Entreprises

  • QCNS CRUISE - Cruise and Train tour operator

    2012 - maintenant Reservation manager
    Supervising reservation department and solving problems
    concerning booking, in regular contact with Cruise companies
    and other departments and suppliers.
    Monthly report for all booking managed and comparison with
    sales department. Handling staff planning.

  • QCNS CRUISE - Reservation Manager

    2012 - maintenant

  • QCNS CRUISE - Cruise and Train tour operator

    2010 - 2012 Reservation agent
    Processing booking, contacting companies verifying all
    reservation details, processing booking through reservation
    systems.

  • QCNS CRUISE - Tour Operator

    2008 - 2010 Cruise Travel Agent
    Selling, through call center, cruise packages. Contacting,
    Main activities selling and following up clients over telephone and internet
    support.

  • HOTEL EVELINE PORTOSOLE - Receptionist & Reservation manager

    2008 - 2008 Handling correspondence and first contact with clients
    through telephone, email and telefax. Handing reservations
    through hotel booking system. Welcoming guests and
    assistance during their stay. Use of upsetting techniques in
    order to maximize hotel occupancy and revenue.

  • REGINA HOTEL BAGLIONI - Reservation assistant

    2004 - 2008 Reservation assistant

    Handling hotel room reservation over the telephone, email and telefax. Supporting revenue management by utilizing up selling techniques effectively in
    order to maximize the hotel occupancy and revenue.

  • HOTEL EVELINE PORTOSOLE - Receptionist

    1999 - 2003 Handling correspondence and first contact with clients through
    telephone, email and telefax. Handing reservations through
    hotel booking system. Welcoming guests and assistance during
    or sector their stay

  • HOTEL FESTIVAL - Receptionist

    1998 - 1999 Handling correspondence and first contact with clients through
    telephone, email and telefax. Handing reservations through hotel
    booking system. Welcoming guests and assistance during their
    stay

Formations

  • ISTITUTO E.MONTALE (Bordighera)

    Bordighera 1993 - 1998 PERITO AZIENDALE E CORRRISPONDENTE IN LINGUE ESTERE
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