Margaux BARTHELEMY

En résumé

Entreprises

• Tax Free World Association - Exhibitors Relation & Registration Manager

  2015 - 2016 TFWA is the world's biggest duty free and travel retail association, providing the industry with high-quality exhibitions, acclaimed conferences and workshops, and in-depth market research.
  TFWA is instrumental in forging close relationships between suppliers and operators.
  
  Missions :
  - Management of the registration, information and welcoming of the exhibitors during the events
  
  - The qualitative treatment of VIPcustomers' phone calls in English and French
  
  - The management of the welcome of the on-site exhibitors during the events :
  +Hosts/Hostesses team management and animation
  +Unforeseen management
  
  - Administrative tasks of classification and methodology to assure the correspondences with the participants:
  + Update of the database
  

• Le Roi Arthur - Receptionnist

  2014 - 2014 4 stars Hôtel and Spa. 100 Rooms and 4 meeting rooms + 1 spa and 1 restaurant
  
  Missions:
  - Booking for individuals and groups
  - Check-in and check-out
  - conciergere
  - Accounting of reception, spa and restaurant

• Receptionnist - Receptionnist

  2013 - 2014 The most luxurious hotel in L'Alpe d'Huez with 45 rooms (7 suites), 1 restaurant, 1 lounge bar, 1 Nuxe Spa and 1 Meeting Room.
  
  Missions:
  - Booking for individuals and groups
  - Check-in and check-out
  - conciergere
  - VIP, journalists and consultants welcome and management during the "Festival du Film Comique de L'Alpe d'Huez"
  - Accounting of reception, spa and restaurant

• La Grenadine Petit Hôtel - Ad-Interim Manager

  2013 - 2013 Guest House with 5 rooms et 1 Cottage
  
  4 months as an internship
  2 months as the main Manager
  
  Missions:
  - Accounting, set-up of key boards for the account management, establishment of the employees' pays
  - Team management ( head housekeeper) : 3 housekeepers and 1 gardener
  - Preparation of the breakfast and sypply of provisions
  - client relation management : concierge, emailings
  - marketing (media content for international magazines, digital support through social networks and internet websites).
  - Event planner : showrooms, weddings, concerts

Formations

• IAE Savoie Mont-Blanc

  Chambery 2011 - 2013 hotellerie
  
  Management des ressources humaines, Revenu Management, business plan, communication et marketing, études de marché, contrôle de gestion.

• Université Catholique De L'Ouest

  Arradon / Vannes 2008 - 2011 communication

Réseau

• Antoine GUILLO

• Caroline LE CRANE

• Claire DHOOSCHE

• Corentin NICOLAS

• Hugo DESCAMPS

• Josépha EPAILLARD

• Maxime PHILIBIEN

• Robin BEAU

• Sebastien DESBOIS

• Sophie ROUYER