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Marie-Ange ASSIELOU

ABIDJAN

En résumé

I’m currently working at MAERSK Ivory Coast which is a representation of The A.P. Moller - Maersk Group as Export Care Agent.It was established in February 1986. Our head office is located in Abidjan and we have a branch located in San Pedro. Our involvement in the containerised shipping industry in Côte d'Ivoire currently encompass almost 400 vessel calls per year and more than 1 million tons of cargo. We are amongst the largest shipping companies in Côte d'Ivoire and ready to serve you worldwide.
As a point of contact for the customer and documentation processing staff while ensuring operational excellence, high productivity,customer satisfaction.I’m reporting to Export Customer Service Manager who in return report to the Customer Service Manager.
My specific tasks consist of:
- Receive and validate customer order / Take booking requests and export customer service calls throughout the day.
- Issue shipment handling instructions to Document Processing staff
- Reserve House Airway Bill (HAWB) number and file number
- File tariff rate if applicable/ Make sure we have current buying/selling rates set up for every export shipment we handle before making necessary bookings.
- Arrange for pick-up/transfer of cargo
- Answer all customer inquires in accordance with the Customer Service Policy standards
- Further increase customer satisfaction and business share through proactive and regular contact. Establish customer communication preference, i.e., phone, e-mail, fax, visit
- Handle and manage all customer contact at file level regarding exceptions
- Serve as a liaison between the document processing agent and the customer regarding all shipment details
- Provide accurate job costing forecast
- Assist Sales in compiling quotes by providing rates, tariffs, etc.
- Work with Sales on account implementation while ensuring a smooth transition from Sales to Operations
Communicate effectively with carriers and overseas agents and external customers via phone and email.



Mes compétences :
Audit
Communication
Export
Finance
Informatique
Transport
knowledge of export procedures and documentation
Gestion de projet

Entreprises

  • Bollore Africa Logistics(as Sales agent for Evergreen line) - External sales Executive

    2014 - maintenant
  • MAERSK CÔTE D'IVOIRE - Inside Sales Executive

    2013 - maintenant
  • MAERSK COTE D'IVOIRE - EXPORT CUSTOMER SERVICE AGENT/EXPORT CARE AGENT

    Boulogne-Billancourt 2010 - maintenant As a point of contact for the customer and documentation processing staff while ensuring operational excellence, high productivity,customer satisfaction.
    -Professional knowledge about International logistics in the transportation industry
    -Good skills of operations management,knowledge of export procedures and documentation
  • MAERSK CÔTE D'IVOIRE - EXPORT CUSTOMER SERVICE ASSISTANT

    2009 - 2010 Charged with the export manifest edition
    - Control and ensure proper data quality in the manifest
  • MAERSK COTE D'IVOIRE - Assistant at Finance Department(Trainee)

    Boulogne-Billancourt 2009 - 2009 Ensured proper data quality for SAP implementation
  • MAERSK COTE D'IVOIRE - CUSTOMER SERVICE AGENT

    Boulogne-Billancourt 2009 - 2010
  • BANQUE NATIONALE D'INVESTISSEMENT(BNI) - STAGIAIRE A LA COMPTABILITE DES FONDS SOCIAUX

    2008 - 2009 - Contributed to the financial statements establishment
    - Funds management (this funds aimed at assisting people
    in home acquisition)
  • SICOGI MIRADOR - ASSISTANT COMPTABLE

    2008 - 2008

Formations

  • PIGIER COTE D'IVOIRE (Abidjan)

    Abidjan 2011 - 2012 Licence Professionnelle 3 en Audit et Controle de Gestion
  • GROUPE ECOLES INGENIEURS AGITEL- FORMATION (Abidjan)

    Abidjan 2006 - 2008 BREVET DE TECHNICIEN SUPERIEUR EN FINANCES-COMPTABILITE(BTS)
  • Groupe Scolaire Victor Schoelcher Riviera III (Abidjan)

    Abidjan 2005 - 2006 Baccalaureat in Maths and Physics(BAC D)

    MATHS,SCIENCES AND PHYSICS