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Marie LAGOUARDE

BARCELONE

En résumé

Mes compétences :
Debt Recovery
Insolvency Accounting
Forecasting
Customer Relationship Management
technical assistance
returns management
remote access support
good diplomatic skills
Siebel
SAP
Responsible for order processing
PC Hardware
Microsoft Windows XP
Microsoft Windows 2000 Professional
Microsoft Windows
Microsoft Office
Microsoft Exchange Server
Management of timesheets and spreadsheets
Lotus Notes/Domino
Ledgers
Data management
Credit Control
Coordinating credit management
Active Directory

Entreprises

  • Asociados, S.L. - Inside Sales Representative

    2013 - 2014 Entering and tracking orders in Gore's ERP system ;
    Answering customer inquiries regarding order placement, order status and
    delivery
    Dealing the customer complaints, warranty claims resolution and returns
    management
    Coordinating credit management with the credit department
    Working with operations in order to meet customer needs while balancing
    Gore capabilities and interests
    Key internal point of contact for the field sales team

  • BCN Languages - French teacher

    2012 - 2013 Teaching French to students and employees from multinational companies
    from A1 to B2 level

  • Richmond School - German teacher

    2011 - 2012 Teaching French & German to adults in multinational companies
    (Gestamp, Trelleborg) from A1 to B2 level

  • Intel - Account Manager

    Meudon 2011 - 2011 Management of existing accounts and do research to find new potential recruit
    Independent software vendor with interesting consumer applications Atom Developer,
    using the most effective communication strategies, to achieve goals via phone
    campaigns, email and/or social networking
    Motivate ISV's to join and submit applications for sale to the Intel AppUp
    Center in order to expand Intel's base of ISV's submitting apps in store
    submitting all activities with each ISV and keep all profile data up-to-date
    Forecasting in order to get a clear picture of deliverables
    Providing continuously accurate forecasts of applications in the pipeline for the
    current and next quarter

  • Air Products - Account Recovery Specialist

    2010 - 2011 Analysis and reporting of Debt Recovery receivables/third party performance.
    Prioritising major issues where necessary. Leading and implementing resolutions
    Management of Debt Recovery (accounts flagged as Third Party Collection,
    Legal, Gone Away, and Write Off)
    Management of insolvency (accounts notified as being subject to formal
    insolvency/bankruptcy)

  • New Balance Athletic Shoes - Account Executive

    2008 - 2010 Management of orders. Ensuring order books are accurately managed, in line
    with current policies and procedures
    Minimise incidence of returns, credits and cancellations for ``owned'' customer
    base.
    Liaise effectively with external and internal contact to ensure specific customer
    needs (VAS templates /worksheets, booking)
    Acting as technical advisor to customers and consumers ;
    Work closely with credit control to guarantee timely and optimum release of
    credit held orders
    Work with logistics and provide support where appropriate (on direct
    shipments, exceptions and reports etc)

  • Shell - Customer Service Executive

    Paris 2006 - 2007 Providing 1st line technical support in German, English and French
    Manage and perform telephone and remote access support troubleshooting
    local and network computing equipment
    Technical advisor to customers and consumers resolving IT queries through the
    service centre
    Management and archiving of customer files

  • AMEC SPIE - Assistant Project Manager

    Londres 2005 - 2006 Work closely with manager to ensure success of every project ;
    Management of timesheet and spreadsheet for the material & tracker register ;
    Update the technical queries list and the trend list, concerning railway renewal
    project from Sandbach to Cheadle Hulme West Coast
    Data management (cross sections) for railway projects (Rugby)

  • German Automobile club - ADAC - Customer Service Agent

    2005 - 2005 Provide full and professional customer breakdown service support in German
    for the insured of the German Automobile club
    Delivery of suitable and reliable assistance
    Ensuring customer service is provided in a timely, efficient and reassuring
    manner Liaise effectively and must be able to work under pressure, focusing on
    customer needs

Formations

  • Lumière University - Lyon 2 France

    Lyon 1995 - 2000 Bachelor of Literature

    From September 1997 to April 1998 I was a French teacher assistant in the Nikolaus Kistner Gymnasium in Mosbach (Germany) and from September 1999 to June 2000 I was a student in German literature in the Johann Wolfgang Goethe University in Frankfurt-am-Main (Germany).

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