Centre Informatique Conseil en Développement
- Chargé d'affaires
2018 - maintenant
SHINER Limited
- European countries operations executive
2016 - 2018
Photobox european leader in digital printing, Teleperformance
- French speaking customer service executive
2014 - 2016Key achievement: Deliver an excellent quality of service within a set timeframe and within a busy environment.
Twice Top performer Agent : «Internal challenge» for the best productivity and quality (115 calls,15 Live Chats in one day and 157emails in one day).
• Daily Tasks and responsabilities
- Carried out training and support for new agents of the Photobox team
- Delivered an excellent quality of service via email, chats and over the phone
- Identifying, creating solutions and printing issues, track customer’s orders
- Selling products, advising customers and businesses (commercial negotiations to sales)
- Identifying and escalating efficiently marketing and technical problems to the relevant team
- Proofreading and producing email templates for the customer service team
- Dealing with high volume of requests in a set time frame
City council of Pont-l’Evêque, France
- Marketing & communication officer -
2013 - 2013- Working on my own without supervision and within a small team
- Editor in Chief of the City magazine 2013 (edited in 10000 copies)
- Managing of various projects for all the public structures (Marché à l’ancienne, Espace Culturel, Tourist information center, associations)
- Developed and maintained relationships and partnerships with local companies, councilors, local associations and media (press, radio and TV)
- Coordinated and managed the website and the Facebook page of the City (promote events, communicate on the City’s projects etc..)
- Managed the City signaling panel ( select and release main topics/information/events of the city through the online interface)
- Wrote and created every communication mediums for the Council (Press books, leaflets, flyers, City magazine etc...)
- Wrote the Major’s speeches
Hospital of Saint-Lô, France
- Marketing and communication executive (sandwich course)
2011 - 2012- Found sponsors and raise funds to organize events for the patients (cultural activities, exhibitions, concerts)
- Took part in the various events held in the Hospital (forums, grand openings, exhibitions)
- Liaised with local press and Medias (announcements, events etc...)
- Creation of all the communication mediums (Press book, leaflets, flyers, posters)
- Organized all the events held by the hospital for the patients (cultural activities, exhibitions, concerts)
France Bleu Normandy: Public Radio Caen, France
- Marketing and communication executive
2010 - 2010- Took part in the organization of «Jazz sous les pommiers festival 2010»
- Organization of France Bleu Rouen New venue Grand opening
- Created communication medium (flyers, press book)
- Updated the database of commercial partners
Villers-sur-mer Tourist information center, France
- Marketing and communication executive
Villers-sur-Mer2010 - 2010- Participated in the organization of all summer events 2010
- Create communication supports (flyers, press book, posters)
- In charge of partnerships and fundraising
- Media sales executive
