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Martina MAZAKOVA

Courbevoie

En résumé

Currently, I work for AT&T Global Network Services where I am leading projects and maintaining relations with our main customers.

The AT&T Global Network Services provides your business with a single solution for remote access from computers or LANs to corporate IP VPNs, intranets and extranets, as well as the public Internet.

Professional objectives:
I want to valorize my current professional skills and make me progress in the fields of project management, customer service, sales, leadership skills and personal development within a challenging role.

Skills
- Project Management
- Supply Chain Management
- Customer Service
- Sales
- AT&T specialized business tools, reporting tools
- Team work
- Advanced Microsoft Office user

Mes compétences :
Gestion de projet
Service client
Accueil des clients
Gestion de la relation client
Relations clients
Conduite de projet

Entreprises

  • AT&T - Project Implementation Manager - AT&T Global Network Services

    Courbevoie 2010 - 2011 • Tracking order and project status for long distance worldwide data services using company systems
    • Managing critical dates to ensure timeline adherence, escalating to internal and external organizations
    • Updating management databases in conjunction with the provisioning process
    • Billing per contract specifications
    • Ensuring quality of service implementation, accurate billing, and customer satisfaction

  • Medina Tours - Head of Local Representatives - Medina Tours

    2008 - 2010 • Providing direct customer service; running an office in Greece; administrative support; cooperation and communication with the partner agencies (Start Travel, TUI Hellas, Candia Travel); contact point 24/7; escalations; face to face sales; solving critical situations
    • Managing and coordinating team work on a international level
    • Establishing and maintaining relationships with local hotel managers, apartment owners, excursion agents and travel companies
    • Assisting in the support and training of new holiday representatives.

  • Medina Tours - Local Representative

    2007 - 2008 • Meeting clients; handling client issues
    • Organising and hosting welcome meetings (up to 200 people)
    • Direct sales
    • Checking hotel standards and safety procedures; Completing risk assessments and health and safety checks
    • Keeping basic accounts and records, and writing reports.

Formations

Réseau

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