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Spirent Communications France
- Member of Technical Staff L4-7 Spécialiste
Voisins le Bretonneux
2015 - maintenant
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SUCRECUBE Technologies
- Ingénieur Réseau
2013 - 2015
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NTT America, Inc.
- Senior Technical Support Consultant
2006 - 2013
Perform analysis and troubleshooting of network and computer/cloud/network/security system problems associated with customer solutions both in Japan and in the US.
Support the call center for global backbone network services (CE/PE router support).
Communicate technical processes and concepts to customers of varying skill levels.
Coordinate situation management events by delegating and redirecting cases and calls to appropriate work groups.
Work with clients to define the scope of projects.
Help clients with change-management activities.
Prepare documentations and present progress report to clients.
Proactive monitoring of customer solutions for connectivity, system health, and performance.
Train junior level staff.
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Syscom(USA), Inc.
- Customer Engineer
2005 - 2006
Configure, Install, and manage Cisco routers, switches, and firewalls.
Deploy Storage Area Network with EMC CX and AX series.
Setup and manage enterprise backup systems – Veritas & ArcServeIT.
Consult, design, and deploy firewall & VPN – Juniper Netscreen, Cisco PIX & Checkpoint.
Configure and deploy SSL/VPN with Netscreen SA700 and RSA ACE server.
Deploy and manage Cisco CallManager Express and Unity Express.
Configure and manage Enterprise mailing system with RHEL4.
Configure and manage Windows 2003 server – Active Directory, DNS, DHCP, RAS.
Install video conference system (Polycom & Sony PCS)
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Kamiya Consulting, Inc.
- Network Administrator
2004 - 2005
IT consulting, client PC/Server support (WindowsNT/2000/2003, FreeBSD and RHEL)
Windows server installation and configuration
Administration of Windows Active Directory and DNS
Administration of web applications based on Windows IIS4.0/5.0 and MSSQL
Real-time monitoring of server applications, MSSQL, IPSEC VPN, intrusions detection
24 hour emergency on site support
