Menu

Mehdi TOZRI

PARIS

En résumé

Mes compétences :
Finance d'entreprise
Conseil
Analyse financière
Monitoring and evaluation
Management de projet
Audit
Performance management

Entreprises

  • Egencia Europe - Operations Reporting and Analysis Manager - EU/APAC

    2013 - maintenant

  • Kurt Salmon (ex Ineum Consulting) - Business Analyst

    2011 - 2011 As a part of the Financial and Performance Management department, I work on the following missions:

    - European Commission: Monitoring & Evaluation of a policy programme, Interoperability Solutions for Public Administrations (ISA Programme - 150 Million € Budget - 29 projects (actions))
    * Definition of KPIs
    * Monitoring and Evaluation processes analysis, modeling and implementation

    - European Investment Bank: Process Improvement for the third parties mandates
    *Analysis and assessment of processes

  • Egencia Europe - Europe Operations Analyst

    2011 - 2013 Missions: establish, implement and support improvements in management practices of Customer Operations throughout Europe:

    - Responsible of development, monitoring, and reporting of Key Performance Indicators (KPI’s)
    - Support ongoing analysis of ops performance
    - Work with the Regional Quality Manager and senior management of the various countries to develop and implement ongoing and corrective action plans
    - Support operational areas in a consultative capacity, providing insight and guidance on quality issues
    - Monitor and consolidate reports from various European sites; provide consolidated reporting and analysis to worldwide operations management
    - Assist in building, maintaining and improving technical tools to help manage and track contact centre metrics
    - Coordinate and/or complete various special projects

  • Egencia, An Expedia, Inc. company - Analyste Performance et Qualité

    2010 - 2010 Europe Ops Quality Team - Paris
    Développement, suivi, analyse et reporting des Indicateurs clés de Performance(KPI)
    Gestion et consolidation des reportings des sites Européens
    Production d’analyse et de reporting pour la direction générale monde
    Création et amélioration des outils d’analyses

  • DELOITTE - Auditeur Assistant

    Puteaux 2009 - 2010 Département Middle Market II
    Missions de commissariats aux comptes auprès de :
    MBK, Mediaparticipation, ESSEX (leader européen du fil émaillé), Nordex, Orpea...

  • JOA Casino - Assistant Controleur de Gestion Opérationnel

    Lyon-6E-Arrondissement 2008 - 2008 Branche restauration - Antibes
    Reporting, Amélioration du système de suivi de l’activité,
    Participation aux clôtures mensuelles,

Formations

Réseau

Annuaire des membres :