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Meriam TAZI

MONTPELLIER

En résumé

BPI Yellow Belt
Repeat Yellow Belt BPI
Silver award

-Excellent oral and written communication and presentation skills.
- Able to work well with colleagues at all levels within the organization and within multicultural environments.

Specialties coaching, customer satisfaction, dell computers, email, leadership, peripherals, process engineering, quality, real time, sales, six sigma,technical support, time management, writing, 5 why's, process, SMART

Mes compétences :
Time management
Customer satisfaction
Project
Technical support
Coaching
Leadership
Six sigma

Entreprises

  • Dell EMC - SPL manager for CEE, MEA & SAF

    MONTPELLIER 2014 - maintenant

  • Dell - Metrics & Reporting Senior Analyst

    MONTPELLIER 2013 - 2014 Providing contractual and operational reporting, data analysis, and analytic support.
    Responsible for end-to-end management and oversight of the relationship and communications between Services Business Intelligence & Account team.
    Promotes the portfolio of products and services
    Works with vendors and internal customers to define business rules associated with data input and tracking
    Creates and distributes routine and ad-hoc reports in support of non-standard requirements
    Performs analysis to validate the accuracy of data being reported and provides trend/early-warning analysis

  • Dell EMC - Social Media & Community Professional

    MONTPELLIER 2013 - 2013 Social Media expert on Dell Client products for the Francophone market.

    - Content creation in Dell Forum and Community also twitter
    - Creating video content for a Dell client.

    Manage and implement the roadmap of posts / Videos, creating proactive content.

    Collaborate with my stakeholders and other services in order to improve my activity (Technical Support, Sales, Content Team ...)

  • Dell - Formateur technique/coach

    MONTPELLIER 2009 - 2013 Supporting individuals, referred to as a client, through the process of achieving a specific personal or professional result.
    Understand business teams needs / strategy and metrics.
    • Ensure by coaching that the team achieves targets score on or above the targets
    • Deliver the SMART coaching session to the relevant audience
    • Communicate and align in regular meetings with Management and support team
    • Take full responsibility and ownership of Sales Representative improvement plan and drive their proficiency.
    • Contribute to team’s performance and working environment .
    •Leadership training induction New hires
    •Total Solution Coaching

  • Dell - Coach Total Solution au tech support

    MONTPELLIER 2008 - 2009 Définir, mettre en place, analyser et suivre la stratégie de développement des Ventes au sein du Tech support et la décliner sur toute l’année en termes d’actions pour augmenter le revenu sans oublier la satisfaction client.

  • Dell - Ingénieur informatique sénior

    MONTPELLIER 2006 - 2008 technical engineer resolving issues fot printers & projectors

Formations

  • FST Fes Sais (Fès)

    Fès 2002 - 2005 IEEA

  • Est Fes

    2000 - 2002 Génie Electrique

Réseau

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