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KPMG Global
- Manager, Content Governance
2015 - maintenant
Support the Content Architecture Project to create over-arching governance, lifecycle principles and taxonomy architecture
to manage content consistency across functions and member firms, enabling the integration of content hosted in multiple
repositories into future products developed by Global Collaboration and Knowledge (GC&K) for firm-wide sharing.
Key Accomplishments:
* Project Management. Provide project management support for the overall Next Generation Program, and project
manages various medium sized projects
* Content Governance. Responsible for the creation and ongoing management of the governance for the Trusted
Provider program, working with the providers to agree to governance for content sharing and understanding the
need for rules around cross tagging.
* Process Development. Participate in the development of Content Governance and Lifecycle document
Taxonomy Change Management Process and the ``Trusted Providers' Program, which enables Content Managers
outside Global Collaboration and Knowledge (GC&K) to add content to the knowledge platforms. Assist twith the
design of the Trusted Provider Training for Member Firms. Developed a process for the Decommissioning of the
KPMG Central 2007.
* Process Management. Manage content providers, content processes and, where applicable, some portal pages
(e.g. for content submitted by non C&K providers); with an understanding of the need to create, post and manage
content in line with GC&K content governance standards and strategic goals.
* Taxonomy Development. Work with Content Strategy Manager to ensure taxonomy facilitates cross functional
and cross border content sharing, and in parallel manage the taxonomy change management process
* Reporting. Support the content analytics & reporting to implement assessment, usage, testing and measurement
activities. Provide reporting to non-GC&K providers)
* Training. Provide training to Trusted Providers on content governance, content management within
SharePoint2013 environment.
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Moody's Corporation
- Associate Project Manager & Controller
2014 - 2015
Worked in a project management capacity in the Non-Retail Credit Risk Program at ScotiaBank. This is a large scale 120
million dollar project which consists of implementing Moody's RiskOrigins solution to meet RRDAR (Risk Reporting and Data
Aggregation) requirements set out by OSFI and BCBS 289. Helped manage 40 million of the budget, with additional
responsibilities including planning, budgeting, forecasting, client relationship and resource management.
Key Accomplishments:
* Financial Controlling. Plays the role of a Financial Controller by being responsible of managing times of resources
located globally, using Changepoint and Salesforce and ensuring a timely processing of Time & Material invoices to
the client.
* Invoicing Management. Introduced an effective invoicing management process to PMO, which is currently being
applied to other projects within Moody's Credit Assessment and Origination (CAO) group.
* Project Cost Analysis. Review a complex project cost data sheet of the actual and projected cost and provide an
analysis on the cost performance vs the overall baseline of the project.
* Capacity / Resource Management. Lead over 120 resources from Singapore, India, Schenzen, and North
America.
* Project Management. Provided project management leadership for 2 work streams: UAM User Admin and
General/Administration) as part of the Release 1 delivery. Led the management and implementations of various
cross departmental projects. Provided business consulting, knowledge expertise in strategic application of
technologies to business.
* Project Management on SharePoint. Managed the project information on SharePoint and ensured all artifacts are
current and easily accessible.
* Stakeholder Communication Management. Established rapport and maintained communication with
stakeholders at multiple levels.
* Reporting. Source inputs from business analysts, development team, QA team globally to generate weekly status
reports for external client and revenue forecasting report for internal client using Ralex.
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KPMG Global
- Content Migration Support Manager
2011 - 2014
Brought in as a secondee and retained as a full time resource to support the Global Advisory Portal, a SharePoint 2007
enterprise-wide implementation that combines the Global, ELLP, Canada, and US sites into a single, central knowledge
management Advisory Portal, promoting KPMG's global strategy through a consistent, dynamic, branded user experience.
Oversaw content migration, working with Knowledge Managers to streamline the cleansing process of their content,
monitoring progress, and performing follow-up and the production of status report on migration effort and monthly data
quality report. Periodically monitored data quality work on content migrated which covered over 30,000 documents.
Key Accomplishments:
* Data/Content Migration Technical Support. Instrumental in supporting content/data consolidations, migrations,
and upgrades with expertise in full project lifecycle. Provided valuable insights for the technical strategies and
solutions for consolidations and migrations.
* Feasibility Analysis. Conducted a Feasibility Analysis and established a business case for Content Consolidations
and migrations, including detailed architectural infrastructure assessment and review.
* Project Management. Created project plans for Large/Complex content consolidation and migration and drove
decision-making and technical decisions to closure. Utilized technical acumen and project management experience
to drive multiple migrations efficiently and in a timely manner.
* Cross-functional Team Leadership. Managed full-time junior level resources in the U.S. firm and offshore team
which covered over 30,000 documents. Led teams in assessing current data structure and data elements and
architecting and designing data storage and data migration upgrades, enhancements, platform consolidations, and
platform migrations for enterprise customers.
* Reporting & Documentation. Developed the project plans, tracked progress, reported status, managed the
budget and kept the project data and documents up to date on SharePoint 2007.
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KPMG
- Systems Manager
Courbevoie
2008 - 2011
Lead the design, development, and implementation of new systems and programs, providing project leadership, training,
and technical support for multi-phased projects simultaneously. Ensure the effective operation of the firm's systems at the
highest standards of performance and availability to maximize productivity. Act as Subject Matter Expert of various internal
applications and enterprise systems.
Key Accomplishments:
* Project Lifecycle Development. Acted as a Project Manager, driving and leading the development lifecycle of an
Event Management Information System (EMIS) to replace the failing GEM (Global Event Management System).
Through requirements analysis, quality assurance, training manual development, and testing, the system was
proven successful to track KPMG's event schedules, vendor and budget information, and resource allocation.
* Business Process Re-engineering. Selected by the Chief Marketing Officer to be part of the Strategic Team to
introduce Capacity Management/Resource Management tool. Played a key role in the phase 2 development of
EMIS which was expanded as an intake tracking tool for National Sales and Marketing. In this project, I gathered
the ``as-is'' process of KPMG's Marketing groups, assisted BSA to define the ``to-be'' process, developed the
stakeholder analysis, evaluated 3 internal application tools and presented recommendations to Business Sponsor
and Team Lead, sat with IT Strategy Planning Team to evaluate external vendors, developed the change
management and communication plan, played a key role in coordinating workshop sessions as part of the change
management and adoption process of the recommended tool.
* Business Process Design & Optimization. Managed and provided recommendations for enhancement of
standards developed for GEM including naming conventions, content management, reporting, user and event
administration, as well as workflow and related processes, which streamlined the work process and flow.
* Knowledge Management/Communication Development. Managed all internal communication roll-outs and
involved in the successful implementation of KPMG's very first firm strategy portal. Designed and launched the
Event Management website in English and French within a tight timeframe and Implemented SharePoint as a
collaboration tool which allows users to create team workspaces, coordinate calendars, organize documents, and
receive important notifications and updates through communication features including announcements and alerts.
* Application Testing and Technical Guidance. Ensured technical support services for Global Events Management
(GEM) System with instant liaison between project manager/ team, clients, subject matter experts, and technology
and logistics resources to guarantee optimum support of GEM.
* Business Analysis & CRM Improvement. Collaborated with Business Analyst to define and analyze business
requirement document for phases of delivery methodology for GEM and internal CRM (InterAction), identified and
implemented ways to leverage its use for Event Management Department.
* Data Integrity and Management. Maintained all internal systems and data integrity activities including system
audits, weekly system data cleanups, manual user profile/ event history updates, and content maintenance.
* Executive Reporting. Identified and evaluated application issues and improvements on resolution options for
weekly status updates and event reports to National Director and Senior Manager.
* Client/Vendor Relations. Maintained good relations with GEM vendor, Ambassador and KPMG's IT Services.
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Investment Dealers Association
- Bilingual Senior Administrator
2007 - 2008
Member Services of Education............................................
Managed the member services support team in areas such as business requirement analysis, lifecycle planning, database
management, technical planning, and statistical reporting, providing streamlined system integrity and reliability.
Key Accomplishments:
* Business Analysis. Partnered with IT Director and Business Systems Analyst to understand business requirement
and identify gaps, which provided valuable insight for service improvement initiatives.
* Database Management. Managed daily maintenance of 6,000 IDA member firms', and employees' database to
assure data accuracy for CRM system.
* Web Maintenance. Administered management of Continuing Education (CE) and webcast database; developed
monthly webcast topics while ensuring all webcast bulletins were delivered to all registered participants.
* Statistical Reporting. Generated monthly statistics based on webcasts attendance for senior management.
* Bilingual Documentation. Authored French and English post webcast questionnaire into Brainshark.
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National Geographic Society
- Genographic Project Public Participants Coordinator
2005 - 2007
Coordinated genographic projects and conducted research, planning, drafting, and distribution of project-related information.
Maintained project database and tracking systems. Developed partnership marketing reports.
Key Accomplishments:
* Customer Services & Support. Demonstrated professionalism in identifying and resolving participant/customer
inquiries, as well as in providing technical assistance.
* Business Relations. Established and maintained key business relations with external and internal project
partners.
* Information Management. Managed information delivery across NGS and partner divisions while maintaining
competitive project information in support of monitoring market trends.
* Marketing Dynamics Reporting. Instrumental in generating partnership marketing reports focusing on advertising
and other ongoing partnership marketing activity.
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World Bank Group
- Program Analyst
Washington
2004 - 2005
Central Asia Region/ Africa Region)..........................
World Bank Group, Washington, DC
Responsible for project management including design and implementation of annual business plans and work programs,
budget planning, database administration and event logistics support.
Key Accomplishments:
* Funding Administration. Aligned funding sources with program needs and usage through verification of funding
availability from various donor trust funds.
* Budget Administration. Oversaw unit work programs and budgets; monitored Trust Funds (TFs), accuracy of
charges posted against TFs, expiry dates, and TF balances, including coordination of parties on precise recording
of TF extension/ closures, and more.
* Database Management. Played integral role in handling ad hoc inquiries in standard and non-standard databases,
retrieval, and data presentation.
* Event Planning Support. Provided full spectrum logistical planning support for events including videoconferences,
retreats, the Blue Nile Basin, and Brown Bag & Lunch (BBL).
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Georgetown University Hospital
- Manager of Patients Services
2001 - 2003
Oversaw patient service programs, providing supervision, guidance, direction and coordination to all patient caregivers;
assisting the Director, patient services in management of patient care and personnel on assigned unit.
Key Accomplishments:
* Staff Supervision. Successfully promoted to supervisor of 6 staffs and manager of 80 physicians' schedules.
* Scheduling System Development & Maintenance. Played a key role in the development and maintenance of a
user-friendly scheduling system which streamlined the work flow of the Medical Center.
* Technical Support. Rendered on call support services for business and technical issues; ensured timely IDX
technical support to end users.
