TSM & Remedyforce Practice Manager, Team Lead and Manager (teams of ten and more people)Integration and General Project Management:
IT Transformation, ITSM & Cloud Project
Transformation impact management on the information system
Project Team Management up to 15
Financial follow up
BMC Business solution (ITSM based on Action Request System)
Development of specific solutions
Workshop Management
conducting meetings
Consulting and Presales consulting
ARS & ITSM Instructor ( for BMC Software)
Certified
BMC Software
BMC Remedy Approved Consultant RAC (V6 & V7)
BMC Remedy ITSM7 Advanced solution Approved Consultant
BMC Remedy ITSM7 Advanced Solution Approved Instructor
ITIL
ITIL Foundation V2 & V3
ITIL Practitioner (IPRC & IPSR)
Salesforce
Admin 201 and Dev 401 certified
Scrum Master
Mes compétences :
Management de Projets
ITSM
ITIL
Service Management
Cloud Management
SAS
Avant vente
Consulting
BMC Remedy ITSM
Management
IT Transformation
Salesforce
Scrum master
RemedyForce