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Imperial Tobacco
- Senior Siebel consultant
Paris
2014 - 2015
Team of 3 consultants supporting 400 mobile sales representatives for UK market.
Deployment and roll-out strategy
Compliance
Support processes design
Adhesion to 'best practices'
BI Analytics
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Cap Gemini
- Senior Siebel architect & technical project manager
SURESNES
2013 - 2014
Architectural roadmap in preparation to scheduled Siebel 8.1.1.11 with Open UI (HTML5) upgrade and SOA.
Management of a team of 6 to support Siebel 7.8 for about 3000 users.
My responsibilities also include:
Deployments to production & and integrator side non-production platforms
Release management
Sizing
Infrastructure design
Bill of materials
Order scheduling
Creation of the delivery plan and schedule
Resource management
BI Analytics administration
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Pernod S.A
- CRM Architect
2013 - 2014
Scoping study for a Siebel SFA 8.1.1.10 with Open UI (HTML 5) Mobile upgrade from 8.1.1.3 in order to support new Windows 8 Tablet PCs' to be deployed to the sales force. Test reports, a PoC, project plan, cost estimates and associated recommendations constitute the main deliverables in a SOA context. As an alternative to the upgrade the client also requested a PoC with a virtualization of the existing client (Explorer 7 & Siebel 8.1.1.3) using the Novell product, ZAV.
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OnPoint SI for Ecobank
- Senior consultant
2013 - 2013
Training the trainers for a Greenfield eFinance Siebel project in West Africa. The pilot will start in Ghana and the Ivory Coast and then spread to all of Ecobank's subsidiaries. Short term contract but extremely interesting and challenging as training is not my core skill.
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Oracle Advanced Customer Services
- Architect & Senior consultant
2012 - 2012
As Oracle is short on resources I was asked to assist in providing on-site support and assistance to 3 large accounts (Insurance, public transport and retail banking).
Production Readiness Review
On site assistance
Escalation of issues and problems to relevant Oracle resources
Liaison with Oracle support services
Deployment, planning and delivery strategy
Production support
Support process mapping
Performance tuning
Administration processes
Troubleshooting and problem resolution
Adhesion to "best practices"
SOA as per Oracle roadmap
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Bull SAS
- Architect & Senior consultant
SCHILTIGHEIM
2012 - 2012
I am assisting Bull in hosting their first Siebel system on behalf of a Veolia affiliated company. This is a multi-faceted role covering:
Technical project management and liaison with previous hosting services supplier
Technical expertise
Design of deployment and delivery processes
Knowledge transfer on Siebel specifics, build process, dev2prod, etc...
Redaction of the responsibility assignment matrix (RACI)
Escalation of issues and problems
Implementation and validation of a PoC, etc...
Gap analysis between generic Siebel support requirement and existing Bull processes
The customer required that all applications be moved "as is" and a considerable amount of time was spent testing and validating the virtualization of the Siebel servers as the hardware compatible with Aix 5.3 is no longer available.
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Bureau Veritas
- ISM GSSC Project Manager
Puteaux
2012 - 2012
Bureau Veritas * ISM GSSC Project Manager, Noida, India,
Setting up an in-sourced Global Shared Service Centre in Noida, India on behalf of Bureau Veritas.
Recruitment of operators and team managers. About 60 staff recruited
I facilitated, planned and organized all the aspects of the GSSC implementation such as meet & greet, training, knowledge transfer, shadowing between the local sites (Phase 1: Hong-Kong, Melbourne, Singapore, Delhi, Shanghai and Nantes) and the GSSC in Noida. I also supervised the fitting out of the GSSC from servers to desks.
Hybrid BPO/Insourcing
Knowledge transfer
Process design
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Harmonie Mutuelles
- Lead Architect
2011 - 2011
Siebel 8.0.0.6 FINS and Marketing, Campaign management with OBIEE, BIP, Wintel, Oracle 10 RAC Aix and SOA.
The application is used mostly for Contact and Claims management. Harmonie Mutuelles is the largest conglomerate of mutual health institutions in France. Documentum integration is being evaluated to add documents and workflows management to the Claim processes.
Review and re-engineering of current architecture for improved reliability and performance:
Clustered web servers
Integration to Big IP for web and application servers load balancing
High availability EAI, EIM and web services (SOA)
Industrialization of delivery
Analytics
Liaison with Oracle TAM and Expert Services
I also contributed to building the release and deployment strategy roadmap and wrote a best practice guide to facilitate the process.
Web services are used for quotations via legacy system and address validation
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Bureau Veritas
- Senior Siebel architect & administrator
Puteaux
2009 - 2010
Siebel 8.1 Field Services worldwide implementation with quite a complex application architecture relying on multiple repositories and enterprises using a common database and Oracle BI and OBIEE.
Interface to Adobe lifecycle, Documentum
My tasks are:
Technical project management, on-call manager and co-ordinator
Improvement of deployment processes
Communication with the integrator (Accenture) and Oracle
Knowledge transfer
Leading the architecture design team
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IBM Global Services
- Lead Siebel architect
Bois-Colombes Cedex
2008 - 2009
AxaTech has decided to consolidate all of its European data centres into 2 locations (1x primary, 1x secondary) near Koln in Germany.
My role is:
To collect, consolidate and analyse all relevant data concerning the current Siebel infrastructure in Brussels (2 x Siebel applications, 8 environments).
To design a PoC and analyse the impact the move might have on performances, specifically in the context of the Call Centre, as the Genesys platform will remain in Brussels. The main object of the exercise being to measure and if possible resolve the impact of network latency between Brussels and Koln.
To design a new target infrastructure and, within schedule and budget constraints, endeavour to improve performances, serviceability and availability.
Finally to conceive a move and deployment strategies with the least impact to the users.
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Fortis Bank
- Siebel architect & administrator
2008 - 2008
Greenfield implementation of 2 concurrent Siebel 8 FINS & SME, including Campaign management, projects in 3 languages for 12000 users. The first project to go live is aimed at the Merchant & Private Banking sector while the second is a pure retail banking implementation. I am charge of building, configuring and supporting the QA and Load & Performance test environments as well as production as the projects go live. I took this contract as an opportunity to augment my Siebel 8 experience and to familiarize myself with SSSE, Fortis being the 1st large scale implementer of that new Siebel feature. This an Oracle 10g project running on AIX 5.3 with HACMP clusters.
Previous customers S2E, Skura Europe Ltd, Dresdner Bank, Deutsche Telekom, Canal +, Eli Lilly and Company, Robson Rhodes for the Department of Work and Pensions, HP, AXA PPP, BT, Reuters, Philip Morris International, IBM Global Services, BAT.
