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Mickael MARCHESE

Pantin

En résumé

Business Analyst for 10 years. Passionate about CRM, Business Intelligence and Data Science.

Mes compétences :
MOA
CRM
Business Intelligence
Data warehousing
Data analytics

Entreprises

  • BNP Paribas Securities Services - Business Intelligence & Data Analyst

    Pantin 2015 - maintenant In charge of data analytics amongst Client Development services:
    • Designed the data warehouse, collecting and consolidating data from 3 different systems
    • Created multiple dashboards to monitor the performance and financial revenues of 350 salespersons with Tibco Spotfire
    • Led a major data remediation allowing to reduce discrepancies by 90%
    • Designed the new worldwide sales performance report dedicated to top management and executive committee using Jasper Reports
    • Created a batch of smart KPIs offering a new approach to client insight

  • Groupe Pierre & Vacances Center Parcs - CRM Business Analyst

    Paris Cedex 19 2014 - 2015 Group PVCP needed a new CRM in order to support the development of a new activity.
    • Established a panorama of current CRM state of art
    • Led interviews with 6 software editors
    • Organised demonstrations with 3 shortlisted editors
    • Provided recommendations on each solution leading to establishing a partnership with one CRM editor

  • Albingia - Business Analyst

    Levallois Perret 2012 - 2014 Albingia needed to rebuild its contract applications:
    • Gathered requirements and produced specification documents
    • Redefined business processes
    • Led weekly project meetings (agile) with IT team
    • Designed more than 150 front-end screens using Axure RP Pro
    • Performed end-to-end tests

  • Groupe Chèque Déjeuner - Business Intelligence Analyst

    GENNEVILLIERS 2011 - 2011 Chèque déjeuner needed a forecast application in order to anticipate printing workload
    • Defined calculators for each step of the printing process
    • Designed an Access database to store production data and calculate predictions
    • Designed several forecast report using SAP Crystal reports
    • Wrote documentation dedicated to off-shore maintenance

  • Universal Music - Project Manager

    Paris 2007 - 2007 Internship

  • Lailor Conseil - CRM Project Manager

    2007 - 2011 Lailor Conseil is a consultant firm specialized in Customer Relationship Management. As a project manager I was in charge of each step of a project.

    • Gathered requirements and produced specification documents
    • Installed and configured CRM applications (eLink, Efficy, Saratoga…)
    • Developed customizations
    • Designed dashboards and reports (SAP Crystal Reports)
    • Set-up and configure BPM worflows (Bonita Soft)
    • Performed tests and validations
    • Led users’ trainings

Formations

Réseau

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