Miladin VRBASKI

En résumé

Entreprises

• Toyota Centar Beograd - General Manager

  2011 - maintenant

• Toyota Serbia - Sales and service operation manager for Toyota and Lexus

  2009 - 2011 • Fully responsible for all sales and aftersales operations and results in Serbia
  • Fully responsible for retailer network in Serbia: developping, planning and supporting
  • Fully responsible for implementing all new projects in company automotive bussines in Serbia

• Toyota Serbia - After Sales Department Manager for Serbia and Montenegro

  2004 - 2009 • Planning, budgeting of parts sales
  • Planning service business considering market potential
  • Monitoring and developing retailer network
  • Implementing TSM standards in retailer network
  • Reporting to Toyota Adria in Slovenia
  • Organizing campaigns, AS marketing
  • Technical help to sales and marketing

• Radulovic Group (BMW & MINI Importer) - Wholesale Service Manager for BMW and MINI

  2003 - 2004 Radulovic Group was BMW, Mini importer for Serbia and Montenegro
  Other duties:
  - National service trainer
  - Dealer network and service delegate
  - HS vehicle delegate
  
  • Developing of dealer network, and managing of national after sales business
  • After Sales Budgeting
  • Daily contact with BMW Group personnel
  • Service trainer, technical training of stuff: mechanics and car salesmen
  • Maintenance of high security vehicles
  • Selection and ordering of special tools and equipment for workshop

• Radulovic Group (BMW & MINI Importer) - Wholesale After Sales and Technical advisor for BMW

  2001 - 2003 Radulovic Group was BMW, Mini importer for Serbia and Montenegro
  Other duties:
  - National service trainer
  - Dealer network developing
  - IT Manager
  
  • Improvement of customer care
  • After Sales marketing: sales promotions, design of ads
  • Sales of car and bike accessories, contact with possible customers
  • IT manager, computer network administration
  • Involved in a parts sales and ordering

• Radulovic Group (BMW & MINI Importer) - Retail Service Consultant for BMW

  2000 - 2001 Radulovic Group was BMW, Mini importer for Serbia and Montenegro
  Other duties:
  - National service trainer
  - Warranty advisor
  - IT Manager
  
  • Diagnostics of cars and bikes with diagnostics testers
  • Maintenance of diagnostic computers
  • Technical documentation
  • Technical campaigns
  • Fast service problems solving with coordination and support of BMW from Munich
  • Warranty and goodwill responsible

Formations

• Belgrade University (Belgrade)

  Belgrade 1990 - 1998 Motor Vehicles
  
  Faculty for mechanical engineering, motor vehicles

• Matematička Gimanzija (Beograd)

  Beograd 1986 - 1990 Software programming
  
  Computer Operator and Software Programmer

Réseau

• Alexandre JOVANOVIC

• Antoine CARRIÈRES

• Daniel DAUSSE

• Didier TOUATI

• Dino VASIC

• Fabien HALLER

• Tarik TRANSDIC