Mireille MILARDI

En résumé

Entreprises

• Maersk - Responsable Service Clientele Marseille

  Boulogne-Billancourt 2012 - maintenant Ensure all business activities are maintained in accordance with procedures and guidelines
  Co-ordinate the efficient day to day running of the department to scope the activities of the department maintaining customer’s satisfaction, productivity and cost efficiency to the maximum extent.
  Actively take part in the company quality improvement process and ensure my staff to do likewise, assisting in achieving the business aim of zero defects in all activities to provide a defect free service to our customers, both external and internal.
  Ensure that all staff members constantly acquire skills and knowledge through training, courses, enabling them to attend to their tasks with efficiency and quality.
  Participate actively in the development of e commerce
  Contribute to a smooth implementation of new systems
  Participate in working groups, meetings.
  Ensure good communication and efficient processes are set in place with the organization.
  Develop regular meeting with my team in order to exchange ideas for customer service inbound process improvement.
  Attend scorecard measures, Ensure Customers satisfaction and loyalty
  

• Maersk - Responsable service clientele import

  Boulogne-Billancourt 1999 - 2012 Ensure that the Pre call activity vessel is completed in accordance with the outlined procedures
  Ensure that all bills of lading are dully endorsed and accomplished prior to accepting them for delivery of cargo.
  Ensure that invoices are issued timely and correctly maintaining the accuracy of all tariffs/manuals used within the department
  Monitor return invoices to establish the degree of accuracy.
  Ensure that delivery/release instructions are dealt in efficient manner subject to all restraints on the cargo involved having been removed.
  Assist in ensuring that all monies are paid prior to the release of import cargo or that company concerned is on the authorized credit list.
  Assist in ensuring that queries either external or internal are dealt within agreed deadlines
  Monitor and take action on longstanding containers including invoicing of demurrage and detention.
  Ensure that all filing is kept in a manner allowing easy and efficient retrieval
  Appraise staff on a regular basis to ensure career development
  Assist management with any other specific tasks as and when required.
  

Formations

Pas de formation renseignée