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Moez BEN ABDALLAH

Paris

En résumé

- RHCSA and RHCSA in OpenStack Certified
- Experience in managing technical projects (swap, expansion, integration, upgrade, migration, Level 2 & 3 Support)
- Team Technical Leader
- L2 Customer Support
- Experience in VAS Platforms : Diameter GW, SIP GW, Media GW, SMSC, VMS, USSD GW, CAP GW, MAP GW, …
- Knowledge and ability to apply project management principles
- Good documentation skills and project communication : fluently speak/write in English, French and Arabic

Mes compétences :
Télécommunications
Linux
Gestion de projet
Scripting

Entreprises

  • Orange Tunisie - Senior Technical Support Engineer

    Paris 2015 - maintenant - Support Level2 & Level3 follow up for Orange Tunisia
    - VAS platforms integration and Validating its inter operability with others network components
    * SMSC, VMS, RBT
    * OpenCode USSD & Service, Diameter Gateway (Projet Voip IMS)
    * OTA
    - Participate as needed in special projects (installation, audit...)
    * Mobile Number Portability (SMS, USSD, MMS, OTA …)
    - Development of advanced scripts for monitoring systems
    - Follow up Orange Affiliates requests on mVAS Huawei Products (OSC mVAS Huawei)
    - Perform some optimization to SMS service
    - Technical Leader OSC mVAS Huawei
  • Orange Tunisie - DataCharging Support Engineer

    Paris 2012 - 2015 - Follow up the issues related to Volubill Data Charging platform of different affiliates.
    - Ensure the validation of the capacity of the platform regarding delivered specifications.
    - Troubleshooting and Workaround suggestion
    - Projects :
    1. Orange Senegal Data Charging PF migration project leading :
    - Support Level 1 of the Volubill production system including :
    * incident resolution, investigation
    * platform monitoring and daily checks
    * configuration recommendation to optimize as much possible the overloaded platform to be able to handle the traffic until the final migration.
    - Migration project support including :
    * Defining the migration strategy with all involved team (OSEN project and support team, ZTE project team).
    * Taking the complete data export task on Volubill production system : scripts development, scripts optimization, dump strategy and procedure, with also preparation tasks and configuration optimization to enhance the dump performance from 7 hours of execution to 2 hours.

    2. Orange Kenya Fraud & Revenue Assurance Data Charging Audit :
    - Context : several recent fraud issues at Orange Kenya
    - Objectives :
    * Verify if Orange Kenya network and charging is properly configured to avoid data fraud and revenue loss.
    * Propose corrective actions for the detected fraud cases.
    - Actions :
    * Perform E2E tests following elaborated F&RA test book.
    * Write and deliver an audit report with the proposed recommendations.
    * Follow up the recommendations with different suppliers (ZTE, E/// , Sandvine)

    3. Orange Centrafrique - Data Charging Platform Migration Project
    - Procduce Customer Acceptance Test Plan document.
    - Execute & Validate IOT tests with Orange RCA local team
  • CodinTek - R&D Project Manager

    2011 - 2012 - Work on Power Line Communication technology.
  • LG Electronics MobileComm R&D - Senior Validation Engineer / Team Leader / Country Reference

    2010 - 2011 Belongs to Product Validation Group of Mobile Communication division.
    * Manage a team composed of 4 validation engineers: Ensure the availability and allocation of resources and provide required support to them in order to reach their target goals.
    * Organize and review accurate test plans for each project and periodically report the status to product Managers.
    * Analyze encountered problems and manage issues under Test Director.
    * Participate in definition of new ideas to improve and optimize tests
    * Main reference for Local team for:
    - Resources management, technical support, local test needs
    - Review and technical support over local Team Leaders test planning and reporting
    - Monitor and apply corrective actions to local team KPIs
  • ST Microelectronics - Senior CAD Development Engineer

    2003 - 2010 - Team Technical Leader
    - STU Associate Trainer
    - Customer Support in D2T methodologies
    - Developpement de Solution Test pour les divisions.
    - Expert dans le language STIL (IEEE Std 1450)
    - Developpement C\C++ avec GNU Bison&Flex
    - Encadrement de PFE et de Stage d'été.
    - Participation au projet Automatisation de la validation du BIST.
    - Participation au projet Test Program Interface

Formations

  • Ecole Polytechnique De Tunisie (La Marsa)

    La Marsa 2000 - 2003 SISYS
  • Institut Préparatoire Aux Etudes D'Ingénieur De Nabeul (Nabeul)

    Nabeul 1998 - 2000 MP

    1st Rank in National Competition

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