Mohamed Amine GOUGAM

En résumé

Entreprises

• KOU.G.C - IT Support Manager

  Alger 2013 - maintenant Promoted IT Support Manager to manage the internal and projects IT Infrastructure :
  
  - Manage the daily operations of the Support Department.
  - Ensuring coverage of staff at all times to meet and exceed the best Qos.
  - Reporting with Crystal Reports.
  - Providing 2nd level support as an escalation for team members.
  - Providing Management as well as mentoring my team members.
  - Development and implementation of processes to ensure that a high quality service is provided.
  - Manage 24/7 shift roster, ensuring someone always available after hours to support organization.
  - provide hands-on support and supervise Intern and Projects Deskside Support team members delivering end user customer service.
  - Manage IT Stock.
  
  My role is also to ensure in-region IT procurement support, incident management, problem management, and escalation management for the end user computing environment including:
  - PC software and hardware
  - Computer peripherals
  - Telephones, Mobile Phones (Blackberry).
  - Enterprise applications (GLPI, OCS Inventory NG)
  - Network Engineering.

• Franco-Algerian Group COLAS RAIL - KOU.G.C - IT Responsible

  2013 - 2013 IT Responsible of Algiers Metro B extension Project, Line 1 HAI AL BADR, with the Franco-Algerian Group COLAS RAIL - KOUGC since 2013 March 3 until now :
  • Architecture Design Computer Network and Telephone of site.
  • Supervision of Telephone facility & Computer Network facility of the Project.
  • Receive and approve facilities Computer and Telephone Network Project.
  • IT Support for Project Staff.
  • Responsible of the Data card Badge Printer and Badges design for KOUGC, EMA, ENSITRANS, Colas Rail and Subcontractors.
  • Responsible for study needs Computer Hardware, preparation of purchase orders.
  • Research Officer service offerings and delivery as well as the negotiation of contract terms.
  • Deploying AD servers and file.
  • Monitoring system security ESET NOD.
  • Monitoring system BACKUP Symantec DLO.
  • Configuring and installing access points.
  • EDM Administrator under Mezzoteam interface.
  • Administrator of Cyberoam Firewall CR35iNG.

• Azerty IT & SEM & NSN - Telecommunication and Network Engineer

  2012 - 2013 Telecommunications and Network Engineer at Eurl Azerty Informatique from 2012 January 02, to 2013 February 28. My role was to design large-scale IT systems planning, supervising the installation of the network, the installation and configuration of servers, switches, routers.
  • Microwave engineer and supervisor: Do site survey and Supervise the installation of Flexi packet Microwave transmission equipment mobile networks Nokia Siemens Networks, and ensure the network service in partnership with Nokia Siemens Networks for the benefit of Wataniya Telecom Algeria, Oran NEDJMA from 2012 may to 2012 September.

• Azerty IT - Helpdesk Technician

  2009 - 2011 Helpdesk Technician, in part-time, at Eurl Azerty Informatique from 2009 may 10 to 2011 September 09. My role as a Helpdesk Technician in part-time (due to university) was to provide installation, configuration and maintenance of facilities and computer networks. As I assured the sale of IT products.

Formations

• OPTEAMA (Alger)

  Alger 2014 - 2014 Certificate REGATE Project Manager
  
  This training allows discovering, in a situation, the function of project manager and its dynamics.
  OBJECTIVES
  -Discover the requirements and components of the craft Project Manager
  -Implement basic techniques of Project Management as management tools
  -Establish its leadership in the project to adapt its management style
  -Make a team project experience in building and management
  &...

• Nokia Siemens Networks (Oran)

  Oran 2012 - 2012 Certificate
  
  FT4899-02A Flexi Packet Multi Radio with IDU Hub 800, First Mile 200 – Field Installation and Commissioning (FPMR 2.1/ FPH 800 2.0/ FM 2.0) from 16 may 2012 to 18 may 2012.

• Nokia Siemens Networks (Oran)

  Oran 2012 - 2012 Certificate
  
  CT3408-01A IP and Ethernet Essentials for Flexi Packet / Flexi Packet Multi-Radio Installers from 14 may 2012 to 15 may 2012.

• University M’hamed Bougarra Boumerdes (Boumerdes)

  Boumerdes 2008 - 2011 Degree
  
  Degree in Infotronic (IT & electronics specialty) 2011. My Final project study was Classification of Satellite and Radar images with SVM (Support vector machine) method with ITT ENVI 4.7 software.

• Technical Secondary School, Birkhadem (Algiers)

  Algiers 2003 - 2006 General Certificate of Education (Baccalaureate, High school Diploma)
  
  General Certificate of Education (Baccalaureate, High school Diploma) in electrical engineering June 2006.

Réseau

• Abderrahim FERGANI

• Aili AHMED

• Hamza M'SILI

• Imene SLAMA

• Khadraoui RYMA

• Meslioui FADILA

• Nassim OUKAOUR

• Nawel BENGHABRIT

• Taha SICHAIB

• Warda ZANOUN