Mohamed AMIR

En résumé

Entreprises

• Wana consulting - Helpdesk

  Alger 2012 - maintenant WANA Consulting
  August 2012 – Present (1 year 9 months)
  Working as an IT Helpdesk backup with multiple multinationals as a contractor (Lafarge, Novo Nordisk, Sanofi Aventis)
  
  Currently I am in Sanofi Aventis as IT infrastructure and security officer, my main tasks are:
  - Monitoring the SCCM updates and the push of the new updates via Patch management interface.
  - Troubleshoot the updates relative cases.
  - Symantec antivirus console management
  - The hardware inventory.
  - Safeguard compliance status management.
  - SecureID (Token) management.
  - Backup tapes daily rotation.
  
  
  At Lafarge: IT helpdesk (two months):
  - Hard/software support of 220 users in the main factory in M’sila.
  - Inventory hardware update.
  - Ticket updates.
  - Printer park management.
  
  At Novo Nordisk:
  - The support of more then 100 user.
  - Safeguard management.
  - Printer park management.

• IBM - Helpdesk

  Bois-Colombes 2010 - 2011 The setting up of the IT infrastructure in the new office, and the
  follow up of the move and the support of the existing users
  • The support of 16 users
  • Lotus notes support
  • Troubleshooting tickets updates and escalation to the next
  support level.
  • Hardware Inventory update

• British American Tobacco - Helpdesk

  Boulogne-Billancourt 2009 - 2010 • The support of 95 users.
  • Lotus notes support.
  • Blackberry support.
  • AD and shared folders management ( creation, give access ..)
  • Troubleshooting tickets updates and escalation to the next
  support level.
  • Hardware Inventory updates.
  • Remote troubleshooting (VNC).
  • Hardware support.
  · Backup tapes rotation.

• Citibank - IT Helpdesk

  New York 2008 - 2009 Hardware/software support.of 110 users.
  MS-Outlook support.
  Troubleshooting tickets updates.
  Follow up with the second level support.
  Backup tapes rotation.
  Remote helpdesk.

Formations

• AUDENCIA Nantes Ecole De Management (Alger)

  Alger 2014 - 2014 CSR & VALUE CREATION
  
  This course examines how corporate social responsibility can create business and social value. We learned about how CSR can drive value at different levels in the organization - finance, strategy, human resources, marketing, and supply chain. Combining academic and practitioner insights, the course focus on the areas of possible value creation.

Réseau

• François MULLER

• Henriette GUYARD

• Kahina B

• Matthieu MARGELY

• Mohamed SAADOUNE

• Nicolas MILHE

• Rafik BENDAHMANE

• Reda BOUGHALEM