Mohamed CHOUCHENI

En résumé

Entreprises

• Allianz Worldwide care - Operations Manager

  Puteaux 2010 - 2011 - Attentively managing the existing client portfolio to ensure maximum business retention, including handling all issues and problems;
  - Establishing appropriate processes and procedures , internally as well as with clients and providers to ensure client satisfaction;
  - Managing and developing the Provider Network:
  - Creating an appropriate panel of medical providers within the company's area of operation
  - Negotiating and implementing standard contractual terms and conditions, with objectives to deliver competitive pricing
  - Providing appropriate training, documentation and support to panel members;
  - Making recommendations to head office on provider strategy and implementing after Management approval
  - Achieving the company's targeted loss ratio as expressed through cost containment and the management of medical costs.
  - Liaising with head office departments to ensure a coordinated approach to client service delivery
  - Contributing towards the development of a system for measuring service provider’s performance, both in terms of quality of service as well as in cost efficiency.
  - Recording and maintenance of all medical provider details in the region onto the Provider database. Such entries to include the following:
  
  • Hospitals
  • Medical Centres
  • Physicians
  • Professions Allied to Medicine (PAM’s)
  • Hospital groups
  • Third Party Administrators (TPA’s)
  • Preferred Provider Organisations (PPO’s)
  • Assistance Companies

• Europ Assistance - Operations Manager-Libya

  LEVALLOIS PERRET 2005 - 2010 Human Resources Planning:
  Assessing the company's future staffing requirements over the short, medium and long-term
  recruitment & selection of the Medical Staff on site( Doctors , Nurses & ambulance Man)
  Interviewing candidates and checking references.
  Producing job descriptions and contracts of employment
  Statistics & Reporting
  visits for the medical teams on site
  Administering the pay policy of Medical Staff (ON SITE).
  Managing and maintaining staff personnel records.
  Management, animation ,Training and incentive of the assistance coordinators
  Administrative Management:
  Assists in administrative planning and evaluation of policies, procedures and services
  development & diffusion of the procedures
  Determines staffing needs ,(selects, evaluates, trains and supervises administrative staff ; determines work assignments and work schedules)
  Internal & External Communication
  Interprets policies and procedures to assigned staff
  Quality Audit
  Identifies and analyses problems regarding services and/or personnel; recommends solutions
  Prepares annual and other periodic reports and coordinates statistical data
  Operations Management:
  plan, direct, or coordinate the operations of company
  setting up and Medical logistics" one Site"
  formulating health and training policies
  managing daily operations
  Initiate and lead/supervise projects on operational improvements
  audit quality & satisfaction customer
  Statistics & Reporting
  Management of the center Relation Customers
  Maintain safety and training activity records on site and logs as required by regulation and company policy
  Sales & Marketing:
  Identify , plan, direct the marketing operations
  Creation and setting up of new services
  Contributes to the development and execution of business strategies
  Coordinate the preparation of proposals, bids and tenders
  Participate in annual market and budget planning.

Formations

• ISG TUNIS (Tunis)

  Tunis 2002 - 2003 data processing applied to the management

• Essec

  Tunis 1998 - 2002 master