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Mohamed JERBI

TUNIS

En résumé

SAP BPC

Windows Server

SQL Server

Mes compétences :
SSRS
SSIS
SQL Server
Windows Server
SSAS
SAP BPC

Entreprises

  • SAP - Focus International - SAP BPC Technical Support Consultant

    2009 - maintenant • Problems troubleshooting: technically assist SAP BusinessObjects Planning and Consolidation customers. Interact with customers and take in charge their incidents and reclamations.

    • Diagnose and analyze incidents, investigate and consult SAP Knowledge Base, reproduce abnormalities in internal test environments.

    • Animate web and phone conferences (Netviewer and Webex sessions).

    • Set up and tune customers’ platforms (BPC servers, web servers, SQL Server DB servers, OLAP...) in order to improve performance.


    • Deploy and install BPC environments (SQL Server, BPC server, Web server (IIS), OLAP server (SSAS), File share…) on virtualized test environments (VMWare Lab Manager).

    • Administer and manage BPC security: administration tasks, groups (Teams), member access profiles, Active Directory domains integration etc…

    • Create BPC reports and inputs schedules; resolve connectivity issues (data sending and retrieval).

    • Use Data Manager to mass-manage data (dump load, import, export etc...)

    • Analyze customers’ needs and determine solutions for complex environments (NLB, CITRIX, clustered DB servers…).

    • Contribute to SAP’s Knowledge Centered Support by writing technical articles: selected as the KCS Coach for the Tunisian team to ensure the quality of the written articles and to ensure that the team members comply with the KCS methodology.
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Formations

  • Ecole Nationale Des Ingénieurs Sfax ENIS (Sfax)

    Sfax 2006 - 2009 Géni Informatique

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