Mohamed KHELIFI

En résumé

Entreprises

• ASTATIS SA - IT Infrastructure Support Consultant

  2016 - maintenant * Systems Engineer with experience in building and integrating Processing, Networking, and Storage solutions.
  * Works under only general direction. Independently determines and develops approach to solutions. work is reviewed upon completion for adequacy in meeting objectives. ;
  * Contributes to the completion of specific programs and projects. Failure to obtain results or erroneous decisions or recommendations would typically result in serious program delays and considerable expenditure of resources. ;
  * Complete understanding and wide application of technical principles, theories and concepts, in the field. General knowledge of other related disciplines. ;
  * Frequent inter-organizational and outside customer contacts. Represents the organization in providing solutions to difficult technical issues associated with specific projects. ;
  * Configure, install and move end user hardware (PCs, printers, scanners, notebooks, labels).
  * Provides 3rd Tier IT support when 2nd Tier support cannot resolve an issue.

• Serco - Support Agent Analyst / Help Desk

  Hook 2016 - 2016 ▪ Receiving user calls (Tel, Mail, Ticket.)
  ▪ Record incidents and requests in the SMT Peregrine and SMTES tools and manage their lifecycle
  ▪ Assign incidents to an incident analyst
  ▪ Monitoring progress of incident resolution
  ▪ Keep the staff informed on request status
  ▪ Close incidents and provide confirmation to the staff
  ▪ Provide statistics on incidents and documentation when necessary
  ▪ Configure, install and move end user hardware (PCs, printers, scanners, notebooks, labels)
  ▪ Provide logistic support at the user's premises
  ▪ Manage and keep up-to-date the inventory of IT and furniture assets (labelling, HW scanning)
  ▪ Provide level 2 support and training on internal applications
  ▪ Manage videoconferences and teleconferences
  ▪ Manage end user access (e.g. CIRCABC)
  ▪ Manage internal reports and provide support for data quality check
  ▪ Manage the stock of hardware and consumables
  ▪ Provide statistics on requests by staff
  ▪ Provide support on the use of the reports by staff
  ▪ Provide support to general activities in the IT staff (hardware and software installations and tests, documents, backup
  ▪ Identifies and initiates resolutions to user problems and concerns associated with desktops, laptops and workstations.
  

• Federal Mogul - Global Site Support Engineer

  SAINT JEAN DE LA RUELLE Cedex 2010 - 2014 * Identifies and initiates resolutions to user problems and concerns associated with desktops, laptops and workstations.
  * Accurately logs problems and their associated resolutions into the standardized support centre / help desk application.
  * Maintain Infrastructure and Information Systems standards in a consistent way across FM site(s).
  * Ensure that the Infrastructure Budgets for the site for which they are responsible are controlled effectively.
  * Ensure that any issues related to Standards are reflected to the owning group.
  * Ensure that Virus Protection and Patch Management is maintained across FM sites.
  * Ensure that accurate documentation, asset management and software licensing is provided across FM sites.
  * Ensure that Disaster Recovery plans are developed, tested and maintained according to defined standards across FM sites.
  * Ensure that Server performance is monitored and managed according to defined standards.
  * Ensure that backups are completed correctly. ;
  * Work with other IS staff to ensure that Sarbanes-Oxley requirements are fully met at FM sites.
  * Work with other IS staff to ensure that all Internal/external audits are supported at FM sites.
  * Assists with the planning, purchasing and implementation of PC hardware and software in compliance with Federal-Mogul IS standard policies and procedures.
  * Manage and maintain the printers within FM sites. ;
  * Ensure site server rooms are managed and maintained in accordance to company policies and standards.
  * Ensure videoconference system are managed and maintained
  * Provides user with training and communications on IS policies, procedures and technology.
  * Assists with remote problem resolution for off-site users as required.
  * Ensures an elevated level of client satisfaction and service level agreements are achieved to the best of their ability.
  * Assists with the management of projects on site as required.
  * Assists the Regional Coordinator to ensure a consistent approach is maintained

• GTZ - IT Helpdesk and electronic banking expert with Arab Knowledge

  2006 - 2010 * Installation and maintenance of desktop computers, laptops, e-mail, mobile phones, printers, presentation Tools
  * User's administration (accounts creation and security settings).
  * Support and helpdesk to the Back Office and the Experts.
  * In charge of backup monitoring and restore data project.
  * The MIS database of the European Commission. ;
  * Updating the website MEDSTAT2 (http://ec.europa.eu/eurostat/medstat). ;
  * Maintenance of computer hardware.
  * The e-banking via ISABEL
  * Secured transaction with Western Union.
  * The registration of invoices.
  * Develop and manage contracts with SAP.
  * The declaration of VAT in Luxembourg.
  * The layout of the project documents. ;
  * Participation in the organization and support of events. ;

• Orbit - Head of Technical Service

  1998 - 2005 * Managing the internal network (server, clients, printers, networks, etc.).
  * Managing the network and data security of SNC-Lavalin (potential customer).
  * Head of Technical service and Hotline. ;
  * Develop the technical parts of tenders and consultation. ;

Formations

Pas de formation renseignée

Réseau

• Chloé BRUDER

• Corinne FOURIER

• Sabrina BASTOLI