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Mohamed Larbi SAHRAOUI

Casablanca

En résumé

Mes compétences :
Gestion de projet
Voix sur IP
Communication
Informatique
Management
Télécommunications
GSM
ITIL Foundation V3
ITIL
Alcatel
problem management
design
UNIX
Team Management
Synchronous Digital Hierarchy
Siemens Hardware
NOC Management
Microsoft Windows
Manage relations
Change Management
xDSL
time management
technical support
process analysis
problem diagnosis and management
presentation skills
manage multiple tasks
develop systems
develop procedures
WiMAX
Web Application Development
VSAT (Very Small Aperture Terminal)
VPN
VMS
UMTS
Supervision of Ericsson (BSS/NSS
Sun Solaris
Solid relationship management skills
Provide analysis
Project Management
Plesiochronous Digital Hierarchy
Personal Home Page
Oracle
Operations support
Operations and Maintenance
Network Monitoring
NOC
Microsoft Windows XP
Microsoft Windows NT
Microsoft Windows 9x
Microsoft Windows 2000 Professional
Microsoft Visual Studio
Microsoft SQL Server
Microsoft Access
Manage the operational activities
Manage the interface
Manage the Network Supervi

Entreprises

  • INWI - NOC Manager

    Casablanca 2014 - maintenant

  • INWI - Incident/Problem & Change Manager

    Casablanca 2009 - 2014

  • Wana - NOC Manager

    2008 - 2009 Mission: Manage the Network Supervision Center of inwi (28 engineers: 4 shift managers and 24 supervisors).

    * Chair `'incident review daily meeting''. ;
    * Handling critical & major incidents that can affect one or more network element, escalation to Top Management if necessary. ;
    * Review and report on major incidents. ;
    * Lead the shift managers and supervisors by explaining work procedures and guidelines issued by the hierarchy. ;
    * Assist teams to analysis root cause. ;
    * Mentoring new members of the team, and training them to prepare for their role and the processes/procedures used within the team. ;
    * Manage relations with various teams: Operations support, Maintenance, vendors, B2B, B2C, ... ;
    * Organize and review processes so as to spell out any actions leading to improvement. ;
    * Driving the efficiency and effectiveness of the incident management process ;
    * Ensure efficient use of the Service Management tool set. ;

  • Wana - Customer Care Support B2C Manager

    2007 - 2008 Mission: Manage the B2C technical support unit (3 support engineers) in charge of the management and follow-up of claims lodged by B2C customers.

    * Manage the upside cases from the Business Unit Operations (BU Ops). ;
    * Manage the interface with the other entities of the network and BU Ops. ;
    * Manage the weekly reporting, consolidate the relations in a single TDB for the management. ;

  • Meditelecom - NOC Team Leader

    2002 - 2007 Mission: Manage a team of 5 network supervisors by providing the support required for solving network problems uncovered further to an alarm or after receipt of customer claims from customers Call Center :

    * Monitoring and ensuring active surveillance for customers, products, networks and services managed by the NOC and record events and progress. ;
    * Identifying network related incidents with relevant diagnostic tools and developing recovery path to drive these to resolution through the relevant systems and contacts within Networks and suppliers ;

  • Meditelecom - GSM Network Supervisor

    2000 - 2001 * Supervision of Ericsson (BSS/NSS), Siemens (BSS), Nera (SDH) and Netman (MicroWave) GSM systems. ;
    * 1st level investigation and resolving of GSM network incidents. ;
    * Follow-up and submittal of GSM network incidents daily report to the relevant OMCs. ;

Formations

  • ISERT (Casablanca)

    Casablanca 1996 - 2000 Bachelors Degree

Réseau

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