Menu

Mohammed AMMANI

DUBAI

En résumé

• IT professional with 9 Years of extensive experience in technologies like C/C++, PL/SQL, Pro*C, JAVA/J2EE, Unix Shell, Oracle
• 6 years of experience in Payment Systems Industry domain within the Support environment
• Currently holding the position of Head of Support for Middle-East & Asia region
• Excellent communication skills with capability to negotiate on Turn Around Time
• Proven track record of providing quick solutions under critical situations
• Ability to work to the satisfaction of clients of different geographical regions like Middle-East Asia, South-East Asia, Africa & Europe.
• Apt in Team Management, Gap Analysis, Risk Analysis, Risk Mitigation, Reporting & other Project Management Activities

Mes compétences :
Payment systems
SQL
Oracle
Linux
Java Platform
Java EE
Informatique

Entreprises

  • Hightech Payment Systems - Head of Support Middle East & Asia

    2013 - maintenant Head of Support Middle East & Asia

  • HPS - Hightech Payment Systems - Support Team Leader

    2012 - 2013 - Act as a technical escalation point for team members.
    - Assist customers to solutions, keeping them updated and assured.
    - Managing high priority operational/production issues.
    - Ensure high quality service.

  • HPS -Hightech Payment Systems- - Ingénieur support senior

    2008 - 2012 - Technical support : Front-end/Back office.
    - Troubleshooting and resolutions of PowerCARD (Software for Card Management System) issues for HPS’s customers.

    Onsite Missions :
    * SHINSEI BANK JAPAN -TOKYO-
    Dates (from – to) 23/02/2012 - 05/04/2012
    -Second level support around Powercard product.

    * BANQUE MISR EGYPT-CAIRO-
    Dates (from – to) 24/09/2011 - 03/12/2011
    -Second level support around Powercard product.

    * BIB member of UBA GROUP -OUAGADOUGOU - BURKINA FASO-
    Dates (from – to) 13/08/2011 - 15/08/2011
    -Troubleshooting and resolutions of the HSM module.

    * BANQUE MISR EGYPT-CAIRO-
    Dates (from – to) 22/05/2011 - 28/06/2011
    -Specification and development of Reconciliation activity.

    * ACOM JAPAN -TOKYO-
    Dates (from – to) 01/07/2010 - 01/02/2011
    -Second level support around Powercard product.

    * BANQUE MISR EGYPT-CAIRO-
    Dates (from – to) 06/06/2010 - 26/06/2010 (20 days)
    - White accounting module go-live.

    * BANQUE MISR EGYPT -CAIRO-
    Dates (from – to) 27/03/2010 - 19/04/2010 (21days)
    - PCI go-live with oracle 10g migration.

    * SARAFA (National Switch) LYBIA -TRIPOLI-
    Dates (from – to) 12/12/2009 - 07/01/2010 (28 days)
    - Post Go-live support : ATM and HOST Module.
    - Technical support : Front-end/Back office

    * BDM (BANQUE DE DEVELOPPEMENT DU MALI) MALI -BAMAKO-
    Dates (from – to) 22/09/2009 - 26/09/2009 (3 days)
    - Prepaid Visa Cards online certification.
    - Technical support: Front-end.

    * BSIC (BANQUE SAHELO SAHARIENNE POUR L'INVESTISSEMENT ET LE COMMERCE) LYBIA -TRIPOLI-
    Dates (from – to) 08/06/2009 - 25/07/2009 (47 days)
    - Post Go-live support : ATM Module.
    - Technical support: Front-end/Back office.

    * BDM (BANQUE DE DEVELOPPEMENT DU MALI) MALI -BAMAKO-
    Dates (from – to) 02/05/2009 - 15/05/2009 (13 days)
    - Accounting implementation for prepaid VISA cards.

  • DELL - Ingénieur Technique

    MONTPELLIER 2006 - 2008 Hardware and Software technical support for Laptop , Desktop Printer and Laser Printer :

    Provide first-level/second-level technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.

    Guide customer / DSPs troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.

    Escalate problems when unable to resolve customer issues.

    Installation , configuration and administration of Operating Systems Win 2000 , XP and 2003 Server . Installation , configuration and administration of Ms Office Installation and configuration of Linux Operating System . Assembling of hardware.

  • SITEL Département HP - Technicien Hotline

    2005 - 2006 Provide first-level technical Support on basic operational or maintenance of personal computers using available tools.

Formations

  • ESCA Ecole De Management / ESC Grenoble (Casablanca)

    Casablanca 2009 - 2011 Master: Project Management

    Master’s degree, Project Management: Business Intelligence.

  • ESTEM / INSUP ESTEM (Casablanca)

    Casablanca 2001 - 2005 Réseaux & Télécommunications

    Engineer Diploma, Networking & Telecommunications

Réseau

Annuaire des membres :