Mohammed Reda EL HALOUA

En résumé

Entreprises

• Al Jalila Children's Hospital - Patient Registration

  2016 - maintenant Patient Registration at Al Jalila Children's Hospital
  • Assign beds and carry out procedures to admit, transfer, or discharge patients.
  • Input patient information into a computer system and verify necessary physician referrals and insurance authorizations.
  • Make sure that clients properly fill out and sign all relevant insurance and hospital release forms.
  • Explain financial options to patients and involve the collection and processing of payments.
  • Keep an accurate record of payments received and then provide patients' insurance companies with the proper paperwork that reflects all related transactions.
  • Maintain and balance a cash drawer.
  
  

• GlaxoSmithKline - Pharmaceutical Sales Representative

  Marly-le-Roi 2015 - 2016 Pharmaceutical Sales Representative
  • Organising appointments and meetings with community and hospital-based healthcare staff
  • Identifying and establishing new business
  • Negotiating contracts
  • Demonstrating or presenting products to healthcare staff including doctors, nurses and pharmacists
  • Undertaking relevant research
  • Meeting both the business and scientific needs of healthcare professionals
  • Maintaining detailed records
  • Attending and organising trade exhibitions, conferences and meetings
  • Managing budgets
  • Reviewing sales performance
  • Writing reports and other documents
  

• AXA Assurance Maroc - Insurance Administrator

  Casablanca 2012 - 2015 Insurance Administrator and Customer Service Representative.
  • Analyze information in insurance applications
  • Determine the risk of insuring a client
  • Screen applicants on the basis of set criteria
  • Evaluate recommendations from underwriting software
  • Contact field representatives, medical personnel, and others to obtain further information
  • Decide whether to offer insurance
  • Determine appropriate premiums and amounts of coverage
  • Customer Relationship management.
  • Do the repayment for health professionals.
  • Claim Processing.
  
  

• MCC (Marketing Call Center) - Customer Service Representative

  Rabat 2011 - 2012 – Customer Service at Orange
  • Obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Determines eligibility by comparing client information to requirements.
  • Establishes policies by entering client information; confirming pricing.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Accomplishes sales and organization mission by completing related results as needed.
  

• Teleperformance France - Customer Service Representative

  Asnières sur Seine 2011 - 2011 Customer Service at Vodafone.
  • Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.
  • Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
  • Explain products or services and prices, and answer questions from customers.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Record names, addresses, purchases, and reactions of prospects contacted.
  • Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
  • Adjust sales scripts to better target the needs and interests of specific individuals.
  • Answer telephone calls from potential customers who have been solicited through advertisements.
  • Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
  • Maintain records of contacts, accounts, and orders.
  • Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
  • Conduct client or market surveys to obtain information about potential customers.
  

• Shoorah - Internship

  2010 - 2010 Shoorah Group:
  
  Internship of 2 months as a supervisor,
  Hygiene control
  Quality service control
  Management control.

• Aswak Assalam - Internship

  Rabat 2010 - 2010 o Order department
  o Goods Receiving department
  o Decoration service
  

• Angel Wings - Three Months Internship

  2010 - 2010 Three months of Internship:
  Creation of the company.
  All the procedures and studies for the project launch.

Formations

• P.I.I.M.T / American University Of Leadership (Rabat)

  Rabat 2008 - 2011 BBA
  
  Bachelor of Business Administration.
  • Management
  • Marketing, Micro Economics, Small Business
  • Office.
  • Trade Science.
  

• L'Ecole Irakienne De Rabat (Rabat)

  Rabat 2006 - 2007 Baccalauréat Scientifique à

Réseau

• Amine BENMANSOUR

• Jean-Claude FALEYEUX

• Latifa TITIFA

• Moulay Salah EL ALAOUI

• Pierre DECARRIER

• Rajae BEN

• Samir KHEIRI

• Vincent TARDIF