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Mohcine KHATOUBI

MONTPELLIER

En résumé

Mes compétences :
Gestion de projet
Analyse
Reporting
Gestion de la production
Conduite du changement
ITIL
Virtualisation
Quality management
Oracle
Unified threat management
Remote diagnostic technical support
Windows Server NT
VPN
UNIX
Time Management
TCP/IP
Scope Management
SLA management
Ruby
Risk Management
Microsoft Windows 2008 Server
Microsoft Windows 2003 Server
Microsoft Windows 2000 Professional
Microsoft Windows
Microsoft Exchange Server
Microsoft Access
Merise Methodology
Linux
Java
Dell Server Hardware
Active Server Pages

Entreprises

  • Dell - Order management Specialist

    MONTPELLIER 2013 - maintenant • Responsible for successful shipped Orders for all UK customers.
    • Management of escalations from various departments and teams at all levels from sales Reps to executives
    • Setting accurate & predictable delivery expectations for Dell’s customers and executing to them Create and update the team reports
    • Develop & implement programs to drive increased Customer Loyalty Expert in Supply Chain model specially the fulfillment part
    • Global responsibility for the management of large scale customer impacting excursions
    • Responsible for driving results in key performance metrics inc. Cost , Productivity, Quality

  • Dell - Global business Operations Service Level Agreement (SLA) Manager

    MONTPELLIER 2012 - 2013
    • Meet contractual SLA's for customers
    • Perform on all requirements as scoped at intake of project / customer
    Scale through effective reporting and SLA management
    • Provide Regular SLA performance Reporting (monthly, quarterly) to internal and / or external customers (following the SLA contract).
    • Quarterly business Reviews with Account executives; Program managers; Sales Reps ; outside Sales directors ; Global Account managers ; customers .
    • Driving Projects to improve end to end performance
    • Management of key customer accounts to deliver in adherence to financially penal SLA's

  • DELL - Technical Support Representative

    MONTPELLIER 2008 - 2012 As an Enterprise Technical Support Specialist , responsible for providing telephone/email/chat and remote diagnostic technical support of servers,, switches, routers and various software applications (Windows, VMWare, Exchange, Oracle, Netware, etc.).

Formations

  • Université De Sherbrooke (Sherbrooke)

    Sherbrooke 2008 - 2010 Master

  • Université De Sherbrooke (Sherbrooke)

    Sherbrooke 2007 - 2008 BACHELOR

  • Université De Sherbrooke (Sherbrooke)

    Sherbrooke 2006 - 2007 AEC

  • IGA (Casablanca)

    Casablanca 2004 - 2006 DEUG

Réseau

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