Summary
Solutions-oriented Technical Support Management professional with diverse experience and demonstrated expertise providing IT support analysis, end-user support, help desk service, and technical leadership. Proficient in troubleshooting and diagnosing issues related to various operating systems, as well as hardware and software applications. Possess strong technical capabilities, including maintaining operating systems and networks, managing software licenses, and technical training. Effective team leader who leads by example and exhibits strong listening skills to motivate and inspire co-workers. Articulate communicator; able to interact effectively with end-users, technical colleagues, vendors, and senior management• Team Leadership