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Munaem SHEIK

PARIS

En résumé

With 3 years experience in customer service and retail, I am currently finalizing a Master degree in international business. Through my academic background and work experience, I have demonstrated my drive to achieve and leadership abilities in the multicultural environment I am looking to join in your company where I can express my team management skills and further enhance my key account management competencies

Mes compétences :
Helping and Advising Customers
commercial development
Troubleshooting
Customer Service
Self-motivated
Team Management
Microsoft Excel
Microsoft PowerPoint
Microsoft Word

Entreprises

  • Sainsbury PLC - Store lead

    2012 - 2015 (UK's second-biggest supermarket).
    Assist customers with purchasing and returns.

    Answer telephone inquiries from customers and stores regarding the status of units and other service issues.
    Define the strategy of training and commercial development in the store.
    Manage retail staff (18 people).
    Organize and distribute staff schedules (30 people).
    Make sure that health and safety measures are met during the shift.
    Coordinate the internal communication of the structure (meetings,

    notes, directives).
    Communicate the monthly and annual activity report, the estimated budget to different interlocutors.
    Supervise, Coach, counsel, discipline and train employees.
    Ensure promotions are accurate and in tune with the company's standards.

  • Robi Axiata Limited - CUSTOMER SERVICE ASSISTANT

    2008 - 2009 Assisting customers with a wide variety of inquiries, advising on mobile plans and tariffs.
    Troubleshoot technical difficulties.

Formations

  • Montpellier Business School (Montpellier)

    Montpellier 2017 - 2018

  • Montpellier Business School (Montpellier)

    Montpellier 2017 - 2018 Master of Science

  • Anglia Ruskin University (Londre)

    Londre 2013 - 2015 Post-Graduate Diploma

  • The University Of West Of England, UK (Bristol)

    Bristol 2010 - 2013 Bachelor of Science

Réseau

Pas de contact professionnel

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