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Myriam LETANG

Bois-Colombes

En résumé

Voici une description des 3 derniers postes que j'ai occupes (sachant je suis toujours chez Lagardere SA)

Depuis juillet 2007 : Commerciale Lagardère S.A. (Nice)
(Vente d’objets publicitaires : portefeuille clients PME, PMI, grands comptes, agences de communication) (conseil marketing en communication par l’objet : lancement de produits, promotion des ventes, communication interne et externe) (mise en œuvre d’opérations de mailings en coordination avec la Direction Marketing)

2008 : Conseillère Commerciale au centre d’appels Orange (Nice) (Intérim)
(accueil téléphonique, gestion relation clients dans les domaines de la facturation, SAV, fidélisation, opérations clients, techniques, vente de services en téléphonie mobile, conseils personnalisés) (logiciels utilisés : internes)

2006-2007 : Attachée Commerciale Terrain GLS (Nice) Secteur Alpes Maritimes et Monaco, Transport Express de Colis, (gestion d'un portefeuille clients PME-PMI. Prospection, acquisitions, négociations tarifaires, ouvertures de comptes, fidélisation, ...) (logiciels utilisés : pack office, Selligent, Lotus Notes, ALPHA)

Entreprises

  • IBM - Account Development Representative

    Bois-Colombes maintenant

  • IBM - Cross-brand Software and Hardware Account Development Representative

    Bois-Colombes 2005 - 2006 Cross-brand Software and Hardware Account Development Representative, IBM
    - Prospecting and following up profitable French SMB.
    - Working on discovered projects and providing cross-brand end to end solutions
    - My area: Centre Est, France

    Main activities and responsibilities

    - Coordinating projects by consulting appropriate experts and working with business partners.
    - Closing the deals with business partners or IBM field sales representative
    - Generating sales quotations for customers, using dedicated sales database systems.
    - Complex sales experiences involving multiple influences on buying decisions.
    - Understanding of issues facing business within any vertical industry.
    - Working on inbound and outbound campaigns with targets and generating reports for internal queries.

    Achievement

    -Proven track record in a target driven environment, achieved more than 100% of the targets (target of 500K€ won revenue per quarter)
    - Advising marketing department by proposing campaign opportunities (new laws, customers changing needs…)
    - Giving feedbacks to marketing department to determinate the IBM strategy in France for SMB market: feedbacks on IBM products, prices and offerings compare to SMB customers needs. IBM France changed his route to market and adopted a new strategy for SMB market.

  • UPS - Software and technical Account Manager

    Plaisir 2002 - 2005 Software and technical Account Manager, UPS “United Parcel Service”
    Express shipments of parcels and documents (national, import, export).
    - I am in charge of 600 customers (400 customers have an account number and 200 are prospects)
    - My area: PARIS
    - Maximum turnover by customer per month: 1000euro

    Computer skills = Excel, Word, Acrobat, Outlook, Internet, Customer data bases (SARATOGA and SIEBEL)

    Main activities and responsibilities

    1)Develop the current portfolio (use sales technique Gazing)

    Customers with an account number =
    Sale closure: create customers loyalty, detect the new needs or potential, customer care, give them some advices and help them to develop their activity with the new technologies (software and technical informations).
    To turn prospects into new customers =
    Sale closure: Find an adapted technical solution to their needs, negotiate the volumes and prices (signing discount contract), differentiate the services from the competitors and finally opening an account.

    2)Find new prospects: Find new sources as for example the golden pages of American companies… and prepare prospects files on Excel.

    3)Others: Problems resolutions (lost packages, delayed deliveries, web site utilisation…), billing problems (explain the invoices)

    Achievement

    Ability to work with sales targets based on turnover, number of calls made, test calls…
    The objective was to increase the sales for the services providing much added value and sell the technology.

    Sales target:
    - Turnover target: for example in December 2004: find 175 000 euro for one month with existing customers and new
    - Calls target: 30 deal calls outbound per day
    - Software target: to sale 10 UPS software per day
    - Selling every technology services: return service, exchange collect, COD…

Formations

Pas de formation renseignée

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