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Riad Kheirredine
- Guest Service Manager
2016 - maintenant
Responsibilities
• Manage all F&B and day-to-day operations within budgeted guidelines and
to the highest standards
• Preserve excellent levels of internal and external customer service
• Design exceptional menus, purchase goods and continuously make
necessary improvements
• Identify customers needs and respond proactively to all of their concerns
• Lead F&B team by attracting, recruiting, training and appraising talented
personnel
• Establish targets, schedules, policies and procedures
• Provide a two way communication and nurture an ownership environment
with emphasis in motivation and teamwork
• Comply with all health and safety regulations
• Report on management regarding sales results and productivity
Requirements
• Proven food and beverage management experience
• Working knowledge of various computer software programs (MS Office,
restaurant management software, POS)
• Ability to spot and resolve problems efficiently
• Mastery in delegating multiple tasks
• Communication and leadership skills
• Up to date with food and beverages trends and best practices
• Ability to manage personnel and meet financial targets
• Guest oriented and service minded
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Tempoo Hotel City Center
- Sales and Booking Manager
2016 - 2016
Financial Planning and Strategy, Marketing Concepts, Positioning, People Management, Territory Management, Sales Planning, Competitive Analysis, Understanding the Customer, Product Development, Client Relationships, Creative Services.
•Protects organization's value by keeping information confidential.
•Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
•Accomplishes marketing and organization mission by completing related results as needed.
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Restaurant Dar Moha
- Food & Beverage Manager
2015 - 2015
Responsibilities
• Manage all F&B and day-to-day operations within budgeted guidelines and
to the highest standards
• Preserve excellent levels of internal and external customer service
• Design exceptional menus, purchase goods and continuously make
necessary improvements
• Identify customers needs and respond proactively to all of their concerns
• Lead F&B team by attracting, recruiting, training and appraising talented
personnel
• Establish targets, schedules, policies and procedures
• Provide a two way communication and nurture an ownership environment
with emphasis in motivation and teamwork
• Comply with all health and safety regulations
• Report on management regarding sales results and productivity
Requirements
• Proven food and beverage management experience
• Working knowledge of various computer software programs (MS Office,
restaurant management software, POS)
• Ability to spot and resolve problems efficiently
• Mastery in delegating multiple tasks
• Communication and leadership skills
• Up to date with food and beverages trends and best practices
• Ability to manage personnel and meet financial targets
• Guest oriented and service minded
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Palais Namaskar Oetker Collections
- Guest Service Agent
2015 - 2015
• In charge of Front Office operations
• In charge of Back Office operations.
• Trace relevant statistics about clientele
• Handling guest complaints and practice effective guest recovery.
• Attending to highly demanding clientele of a 5 star property
* Assist guests with airline bookings and reconfirmation's
* Provide feedback from Guests to the Hotel Manager for action
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Riad Kniza sarl
- Assistant Front Office Manager
2013 - 2015
• In charge of Front Office operations
• In charge of Back Office operations.
• Preparing and coordinating site inspections and Fam. Trips.
• Trace relevant statistics about clientele
• Handling guest complaints and practice effective guest recovery.
• Attending to highly demanding clientele of a 5 star property
• Maintenance and Supervision of Hotel Operating System .
* Assist guests with airline bookings and reconfirmation's
* Assist all departments in being receptive to the needs of guests
* Assist staff with language and culture
* Attend recreation activities when necessary
* Plan and conduct group and function rundown meetings
* Assist in any other duties when required by the Hotel Manager
* Assist with translations (information: guest directory; menus etc.) as required
* Provide feedback from Guests to the Hotel Manager for action
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Samatours SARL
- Relation Public
2012 - 2013
• Treatment of reservations and organizations of the custmer stays.
• Representative airport: greeting clients and assist them during their stay,
•programming activities guided tours and excursions.
• operating , managing and scheduling programs and circuits including drivers
and their vehicles
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Banyan tree Hotel And resorts Morocco
- Riad Host Assistant Guest relation Manager
2007 - 2012
* Pre-opening team
* Preparation of property hand over, administration .
* Preparation & coordination of grand opening events (3 days event 100+ VIPs)
* In charge of Front Office operations for all 6 Riads.
* In charge of the overall operation of 1 luxurious Riads.
* Preparing and coordinating site inspections and Fam. Trips.
* Trace relevant statistics about clientele
* Handling guest complaints and practice effective guest recovery.
* Attending to highly demanding clientele of a 5 stars property
* Maintenance and Supervision of Hotel Operating System (OPERA)
* Assist guests with airline bookings and reconfirmation's
* Assist all departments in being receptive to the needs of guests
* Assist staff with language and culture
* Attend recreation activities when necessary
* Plan and conduct group and function rundown meetings
* Assist in any other duties when required by the Front Office Manager
* Assist with translations (information: guest directory; menus etc.) as required
* Provide feedback from Guests to Front Office Manager for action
Occupational Health and Safety Responsibilities
* Demonstrate Awareness of OH&S policies and procedures and ensure all
procedures are conducted safely and within OH&S guidelines
* Be aware of duty of care and adhere to occupational, health and safety
legislation, policies and procedures
* Be familiar with property safety, first aid and fire and emergency procedures
and operate equipment safely and sensibly
* Initiate action to correct a hazardous situation and notify supervisors of
potential dangers
* Log security incidents and accidents in accordance with hotel requirements
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Riad Léna Marrakech
- Responsable of Reception
2006 - 2007
* In charge of Guest check-in and check-out.
* Handling guest complaints.
* Selling, booking and organizing functions and excursions.
* Hosting dinners cocktail parties and site inspections.
* Coordinating top VIP groups.
* Attending to highly demanding clientele of a five star resort
* Conducting training
