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Nadine NAFFAA

SAINT-LARY

En résumé

Mes compétences :
ISO 9001 Standard
quality management system
proper implementation
Systems integration
Strategic Management
Staff Development and Training
Internal auditing and initial assessments
Risk analysis
Computer literate
SWOT analysis
Strategic Management and Balanced Scorecard
Change Management
Business Management
Analytical skills
Strategy Development
Strategy consulting
HR consulting
Material management
Business Process Management
Team Management and Training
Business process improvement
Business process reengineering

Entreprises

  • Breakfast & Co. - Organizational Development Consultant & Head of OD and Training Division

    2011 - 2016 * Executive manager and head of Organizational development and Training Division
    * Actively participating in the development of company's strategy with cascaded objectives and targets
    * Initiating the S&OP process in the company and driving Supply chain, Sales and Marketing, Operations and Franchise
    review meetings
    * Managing Talents and improving employee behaviors and quality culture across the group
    * Assessing workforce needs, and building organizational structures with adequate levels and grading
    * Initiating and leading risk based internal audits and managing the continual improvement process
    * Designing and developing E-learning system with an advanced - active learning methods

  • Management Integrated Consultants - Quality Management System Consultant

    2007 - 2011 * Assisted in the corporate governance, business strategies and support in strategic decisions
    * Performed Coaching, on-site training and hands-on implementation
    * Maintained communication and follow-up with clients and provided management insight situational review

    ERGA Management Architecture Consulting - Leb; SCAP Security Services - Leb; Ministry of Commerce and - Leb;
    Mechanical and Industrial Consulting, Petroleum Inspection Services - Leb; Levant Oil - Leb;

    * Designed and developed management system and ensured effective control of all documents and records ;
    * Measured and monitored proper implementation of the quality management system, organization structuring,
    intercross communication, strategic HR, and systems reengineering

    Compact - KSA (Indevco Group); Al Hussan International Schools - KSA

    * Managed SWOT analysis reports and business actions plans development
    * Performed QMS Assessment reports and recommendation plans

    Public and In-House trainings
    * Co-Trainer and assistance in coordination, work groups, material preparation, and advertising

  • Hayek Hospital - Quality Management System Specialist

    2005 - 2007 * Developed and implemented QMS in all departments in compliance with the requirements of ISO 9001 Standard and the
    Lebanese Accreditation
    * Assisted in the change and improvement of the image and services in the hospital ;
    * Conducted internal audits among all departments ;
    * Delivered training workshops (internal communication, process approach, QMS awareness, etc.)

  • Folio Copy Center - Owner & Trainer

    2000 - 2005 * Delivered Trainings (Word, Excel, PowerPoint and Internet use) ;
    * Managed outsourced administrative work (contracts, invoicing, archiving) for different companies, printing works,
    bookshops, brokers, lawyers and translators in the area

  • FREELANCER - CONSULTANT - Trainer & Facilitator

    1999 - maintenant * Delivering Workshops and In-house Trainings for companies and NGOs
    * Organizing transformational seminars and workshops ``you can heal your life'' ~ Licensed teacher and workshop leader

    Business Management Consultant
    Lebanese Yacht Club (Recreational and Sailing School); OGlacee (Beach Bar); Lys Café Resto (Restaurant), Punktum Space
    Management (Interior Architectural & Feng Shui Consultancy); Le C (Gym and Fitness Center)
    * Performing SWOT analysis and company's strategy along with the vision, mission and objectives
    * Assisting in the development of a strategic marketing plan, management identity and expansion mechanics
    Implementing ISO 9001 / 22000 requirements and monitoring implementation

Formations

  • Heart Inspired (Ma, United States)

    Ma, United States 2016 - 2016 Licensed Teacher and Workshop Leader

  • Saint Joseph University Of Beirut (Beirut)

    Beirut 2014 - 2015 Master's Degree

    Philosophy - Human Sciences

  • Human Resources Certification Institute (Unites States)

    Unites States 2008 - 2008 Senior Professional in Human Resources

  • Lebanese University - Faculty Of Letters & Human Sciences (Beirut)

    Beirut 1999 - 2003 Bachelor of Arts

    Philosophy Teaching - Bac +4

Réseau

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