Nafid NORA

En résumé

Entreprises

• Sofitel Tamuda Tetouan - Manager point de vente

  2016 - 2017 5 star luxury Hotel
  82 rooms and 17 suites 5 villa So Spa, 2 restaurants and 2 bar. So lounge
  Conference center and banquet: 1 seminar rooms and 1 Boardroom
  Kids club
  Mission:
  Coordinate the operation of the restaurant during scheduled shifts;
  Recruit, train, manage and motivate staff.
  Respond to customer queries and complaints.
  Meet and greet customers, organize table reservations and offer advice about menu and wine choices.
  Maintain high standards of quality control, hygiene, and health and safety.
  Check stock levels, order supplies
  Prepare reports at the end of the shift/week, including staff control, food control.

• Sofitel casablanca - Manager banquet

  2015 - 2016 5 star luxury Trip advisor Certificate of Excellence 2014 Referenced
  «Virtuoso»
  Hotel ranked 1st Trip advisor, Booking, Expedia on the city of
  Casablanca.
  171rooms and 33 suites So Spa, 2 restaurants and 1 bar.
  Conference center and banquet: 4 seminar rooms and 3 rooms
  Boardroom.
  Receive up to 575 people banquet.
  Recruitment of banquet team (staff of 25)
  Development of the offer seminar and banquet and Benchmark
  Competition
  Organization, supervision and monitoring of different events:
  Weddings and Bar Mitzvahs.
  Residential Seminars and Conferences seminars
  Cocktails and Dinner Gala
  Exceptional events: Casablanca Fashion Show, Elite Model Look,
  Literary coffee

• Capital hotel Ajman-UAE - Front office supervisor

  2012 - 2013 Supervising Front Office team to ensure service to the guests, P.C.
  Member and VIPs receive special attention and personal
  Recognition.
  Staffing: training, performance reviews, discipline, scheduling.
  Providing front office meetings to maintain appropriate standards,

• Embasade de france Abu Dhabi-UAE - Respensable événements

  2011 - 2012

• Fairmont - Banquet team

  2010 - 2011 Fairmont Bab Al Baher Abu Dhabi 1year
  Have been part of the pre-opening & opening team of Fairmont Bab Al
  Bahr, Abu Dhabi, UAE.
  Banquet team
  Training in service promise.
  Training in food safety.

Formations

• Epimot (Casablanca)

  Casablanca 2006 - 2009

Réseau

• Gadou Venance Junior YAO