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Nassera GHAZI

PARIS

Electionseuropéennes 2024

RETROUVEZ GRATUITEMENTLe résultat des européennes à Paris.

En résumé

“Always choose the path that seems to be the most difficult; habit will soon make it pleasant…”


Pythagore....


Mes compétences :
Microsoft
Opéra
IDPMS
SAP
Gestion de la relation client
SIEBEL

Entreprises

  • Villa "La colline" Layan beach Phuket, Thailande - Butler Concierge

    2014 - 2015 • Welcoming guests and VIPs
    • Managing villa’s staff
    • Carry out any requests and provide the guests the most enjoyable stay
    • Handling customers’ accounts such as reservations and billing

  • KUBE Hotel MURANO, MURANO RESORTS Paris FRANCE - CONCIERGE / RECEPTIONNISTE

    2010 - 2012 Concierge:

    • Welcoming guests and VIPs
    • Answering calls
    • Carry out unusual requests
    • Provide guests services and informations
    • Managing customer requests and updating the reference manual and make travel arrangements for sightseeing and other tours
    • Handling customers’ accounts such as reservations and billing

    Front office:

    • Manage the registration process and handle guest check-ins and check-outs appropriately
    • Take reservations and answer queries regarding the hotel’s others services
    • Refer guests to appropriate departments to resolve complaints or provide suggestions
    • Contact housekeeping and maintenance departments when a problem is reported
    • Explain appropriate use of keys and ensure that guests are satisfied with the rooms allocated to them
    • Manage accurate accounting of all rooms and compute bills and take payments

  • RIAD CLUB MED Marrakech (Morocco) - HEAD CONCIERGE

    2008 - 2009 • Creation of the first Club Med’s conciergerie, organization and process, development of service provider and network
    • Detecting customers’ needs and solving their problems Implement personal service for guests and taking care of Riad guests and make sure their stay is pleasant
    • Resolving customer and staff problems Provide guests with information, making reservations
    • Create and manage customers Portfolio, creative services, Atypical Requests.
    • Support Working Media.

  • CHATEAU SAINT MARTIN - Oetker Collection, Vence - TRAINEE CONCIERGE

    2008 - 2008 • Welcoming guests and VIPs
    • Answering calls
    • Carry out unusual requests such as searching for hard-to-find items and arranging for exotic services
    • Provide guests services and informations about local features such as shopping, dining, nightlife and recreational destinations.
    • Managing customers requests and updating the reference manual and make travel arrangements for sightseeing and other tours
    • Handling customers’ accounts such as reservations and billing

Formations

Réseau

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