“Always choose the path that seems to be the most difficult; habit will soon make it pleasant…”
Pythagore....
Mes compétences :
Microsoft
Opéra
IDPMS
SAP
Gestion de la relation client
SIEBEL
Entreprises
Villa "La colline" Layan beach Phuket, Thailande
- Butler Concierge
2014 - 2015• Welcoming guests and VIPs
• Managing villa’s staff
• Carry out any requests and provide the guests the most enjoyable stay
• Handling customers’ accounts such as reservations and billing
KUBE Hotel MURANO, MURANO RESORTS Paris FRANCE
- CONCIERGE / RECEPTIONNISTE
2010 - 2012Concierge:
• Welcoming guests and VIPs
• Answering calls
• Carry out unusual requests
• Provide guests services and informations
• Managing customer requests and updating the reference manual and make travel arrangements for sightseeing and other tours
• Handling customers’ accounts such as reservations and billing
Front office:
• Manage the registration process and handle guest check-ins and check-outs appropriately
• Take reservations and answer queries regarding the hotel’s others services
• Refer guests to appropriate departments to resolve complaints or provide suggestions
• Contact housekeeping and maintenance departments when a problem is reported
• Explain appropriate use of keys and ensure that guests are satisfied with the rooms allocated to them
• Manage accurate accounting of all rooms and compute bills and take payments
RIAD CLUB MED Marrakech (Morocco)
- HEAD CONCIERGE
2008 - 2009• Creation of the first Club Med’s conciergerie, organization and process, development of service provider and network
• Detecting customers’ needs and solving their problems Implement personal service for guests and taking care of Riad guests and make sure their stay is pleasant
• Resolving customer and staff problems Provide guests with information, making reservations
• Create and manage customers Portfolio, creative services, Atypical Requests.
• Support Working Media.
CHATEAU SAINT MARTIN - Oetker Collection, Vence
- TRAINEE CONCIERGE
2008 - 2008• Welcoming guests and VIPs
• Answering calls
• Carry out unusual requests such as searching for hard-to-find items and arranging for exotic services
• Provide guests services and informations about local features such as shopping, dining, nightlife and recreational destinations.
• Managing customers requests and updating the reference manual and make travel arrangements for sightseeing and other tours
• Handling customers’ accounts such as reservations and billing
