Nicole BILLAUDEL GONZALEZ

En résumé

Entreprises

• Eli Lilly - Customer experience manager- Six Sigma Black Belt

  neuilly sur seine 2013 - maintenant • Improved customer experience & operations efficiencies through 10 prioritized touch points covering 80% of our clients interactions (Patients, Physicians & Payers)
  • Created affiliate transformation roadmap (2014-2015) to adapt to the environmental changes & job reductions while reinforcing service value proposal to customers.
  • Reset the DNA of the organization & brought focus to all office & sales employees on customer satisfaction continuous improvement.
  • Tracked projects, affiliate, and customer satisfaction progress in integrated dashboard.
  • Job creation sponsored by Affiliate General Manager- Successful project & change management, crossfunctional management through strategy & governance setting, cross-functionnal influencing & demonstrated leadership.
  

• Eli Lilly - Project Manager: Site Move project direction & Coordination

  neuilly sur seine 2012 - 2012 • Successfully lead site work in 3 months’ time and office move total project in 18 months.
  • Selected new building, (7000 m2, 350 employees), negotiated the lease generating € 2M yearly savings while reducing office space by half.
  • Project lead : building organization, architectural, design & technical implementation, new working tools introduction
  • Drove change management: from closed office to open space, work councils consultation, top management & corporation alignment, & employees’ onboarding.
  

• Eli Lilly - Procurement Manager for indirect spends in France and G&A European Procurement Manager

  neuilly sur seine 2011 - 2011

• Eli Lilly - Head of Procurement for indirect spends in France and International Procurement Operations Manager

  neuilly sur seine 2009 - 2010 • In charge of a purchasing scope of: € 100 M in 2009
  • Management 5 people (3 regional sourcing associates, 1 leader for International Procurement Operations)
  • Savings delivered in 2009 = € 3,5 M
  • Manager for International procurement operations (scope all countries except US) : roll out of the international scorecard, data, e-tools, internet strategy linked with procurement
  • Team member and sponsor in Six Sigma projects: core team member in several projects (marketing activities outsourcing) and sponsor of a project (outsourcing of low value spends).
  • Reports to International Procurement Director located in the US.

• Eli Lilly - Head of Procurement for indirect spends in France and Reponsible for Fleet and Travel;

  neuilly sur seine 2005 - 2008 • Purchasing scope : € 100 M in 2009
  • Management of 6 people (4 sourcing associates, 1 person in charge of fleet and 1 in charge of travel)
  • Savings 2008 = € 2,5 M
  • Responsible of the Sourcing strategy for 65 categories of spends: marketing, market research, human resources, medical, facility management, fleet, telecom
  • Definition of European sourcing strategy and implementation at local level : fleet, MICE, outsourcing projects on medical area.
  • Supplier Relationship Management: definition of the strategy, communication and action plan definition
  • Design and roll out of a communication plan to succeed procurement being seen as a strategic department and develop a very strong professional purchasing mindset within the company

• Eli Lilly - Senior Sourcing executive

  neuilly sur seine 2001 - 2004 • Procurement scope : € 30 M in 2004
  • Management of 2 people – Area of expertise: Medical (CROs), Marketing, Market research, Fleet and Travel.
  • Responsible of sourcing for 13 categories of spend: market analysis, external benchmark, strategy definition, internal customer presentation, implementation and follow up.
  • Award of best Sourcing associate for Eli Lilly (Global CPO Award)

• Eli Lilly - Sourcing associate

  neuilly sur seine 1998 - 2001 Responsible of marketing spends

• Sovedi, UDV Guinness Group (Food industry) - Marketing Procurement associate

  1996 - 1997 • Responsible for € 5 M of spends
  • Responsible for marketing promotions for 6 brands :Baileys, Malibu, Knockando, Bombay Saphire, Saint James and J&B
  • Development of the promotion: creation, definition of the needs, supplier selection, manufacturing, coordination with internal departments and follow up

Formations

• Certification Black Belt Lean Six Sigma (Paris)

  Paris 2013 - 2014 Six Sigma Black Belt Certification

Réseau

• Bérengère COMTE

• Daniel LECLERCQ

• Franck RENAUD

• Frédéric -GAUTIER

• Isabelle TETE

• Olivier BENICHOU

• Patricia DUBOIS-RENAULT

• Tellier ALEXANDRE

• Virginie AMBELOUIS-HACHARD