Nirina SANDS

En résumé

Entreprises

• Forever living - Business owner

  2015 - maintenant International Business owner of Forever Living Products ( FLP)
  
  http://nirina-aloevera.flp.com
  Feel free to visit my website
  
  Our complete range of aloe vera drinks, skin care products and cosmetics offers the remarkable properties of aloe to the entire body. Add that to our line of nutritional supplements and products from the beehive, and you have a complete system for naturally achieving better health and beauty naturally.
  
  Let me help you feel and look better !!!
  Check out the business opportunity as well.
  

• Apple - Maternity leave/ congé maternité

  PARIS 2015 - 2016

• Apple - Account Receivables Analyst

  PARIS 2015 - maintenant - Part of the Collection Team.
  - Collect outstanding debts according to the Collections timelines and procedures, provide a courteous and efficient service as a collections specialist.
  - Responsible of achieving the monthly cash targets.
  - Act as the account manager for the assigned customers, maintain good working relationship.
  - Act as a liaison between Sales department,and the assigned customers.
  - Join review calls/meetings with the customer/direct manager, as per need.
  - Educate customers to ensure timely payment of open invoices and offer details on the payment procedure.
  - Timely respond to request pertaining to customer’s accounts, products and services, research and resolve customer complaints, evaluate customer needs and give appropriate answers.
  - Ensuring that all tasks are performed with courtesy and accuracy, meeting service quality standards.
  - Creating accounts receivable reports.
  - Order Release Management.

• Apple - Bilingual Service Provider Advisor

  PARIS 2013 - 2015 - Part of Service Order management Department .
  - SPS provide front line support for the Service Providers who in turn support Apple end customers and is a lynch-pin for other Apple functions e.g. Planning & Procurement, Logistics, Field Service, Finance & Technical Support.
  - SPS take escalations from the ASP’s and provide information on a range of services, including agreements coverage, parts availability, finance and logistics.
  - Screen and process Authorized Service Provider (ASP’s) issues in a timely fashion.
  - Interaction/Communication with Service Providers is done via e-mail and Chat,
  - Identify potential problems by monitoring tasks or escalations, or through analysis of reporting.
  - Works cross functionally with other Apple departments to ensure business needs are addressed and customer satisfaction achieved.
  - Team standards to achieve such as customer satisfaction goals, team metrics, transactional accuracy, billing accuracy, etc.
  - Understand the goals of the entire Organisation and actively participates in achievement of those goals.
  - Take responsibility for tasks and decisions as documented in all processes and procedures.
  - Take responsibility of the DOM-TOM service provider. Follow up on their queries related to UPS logistics or any other subjects. And report any of their issues to Field services.
  - Following the project ESAT , Apple employee satisfaction .
  - Take responsibility of the Denmark Service Provider, as a Country Guru.
  - Outreach the Service Provider regarding ageing repairs.
  - Responsible of PSP escalation's
  - Invoices consolidations for SPS
  - Support TCS ( Technical ) chat

• Faxbox Limited - Sales and order administrator (Adminstration des Ventes)

  2012 - 2013 the responsibilities are :
  
  - Prepare and process sales orders
  - Processing Invoice, allocate customer payments
  To customer accounts
  - Responds to customer inquiries, requests or complaints concerning account status, billing procedures and payment schedules by telephone or written communication.
  - Processing orders obtained by sales executives and maintaining an accurate database of customer information’s and contracts
  - Treatment of the mails (coming in/ going out)
  - Collaborate with finance department to make sure reconciliation is done correctly
  - Find any contract discrepancies and correct them
  - Create internal process
  - Cash collection (sending reminders, formal notice and injunction)
  -Invoicing France and UE according to the laws in force
  -Maintaining a good relationship with key account
  - General administrative support to the Sales, support team and Management team.
  - Creation of Payment, consumptions reports and pivot table with Excel
  - Ownership of sales margin reports
  - Ranking and filing all documents
  

• Faxbox Limited - Technical Support level 1

  2011 - 2012 Europe’s FAX IP solutions leader RTE Network, provides organizations high quality, value added communication services, built on our worldwide Fax / Voice / SMS / IP network. Communication Service Provider means being both an Operator and Applications provider. RTE Network’s communication services address needs of all organizations, no matter what their size and are fully customizable. Every day, each of our clients profits from communication services seamlessly without any maintenance issues and installation cost investment.
  
  As a 1rst level technical support, the responsibilities are :
  
  - Setting up customer accounts and manage it
  - Provide and Educate full customer training with support options, online tools and self-help or tutorial training resources
  - Provide exceptional customer service when resolving customer issues via email, live chat, inbound calls
  - understanding of software and technology to enable you to provide IT support when required
  - Troubleshoot simple technical issues through a solutions oriented approach
  - Developing and maintaining excellent working relationships with the sales and technical Team
  - Create and update internal standard reports and tools
  - Promoting the product by doing some up sell

• American Airlines - Ticketing agent

  comte de new castle 2008 - 2011 As a Representative Ticket Delivery Service, the main role is to provide assistance and support regarding ticketing queries:
  
  - Provide support to AA departments, The airpo
  - Manage queue processing issuance and re-inssuance.
  - Reponsability for Non-Revenue/Revenue/AAdvantage queries.
  - Follow Audit compliance in line with company guidelines
  - Control all frauds as per the Credit card acceptance procedures.

• UPS - Customer service representative

  Plaisir 2007 - 2008 - Make the Pick-up of the parcel
  - Following the process of the parcel by the tracking number
  - Receive inbound calls
  - Answer to the queries and solves problems

• Gaz de France - Sales representative B to B

  2006 - 2007 -Receive inbound calls
  - Responsible for securing, managing and developing existing key accounts through the formulation and development of new plans. Analyzing management data and identifying trends and opportunities. Conducting regular business and account reviews.
  - Sales electricity contract in the same time through outbound calls.

Formations

• ESLSCA (Paris)

  Paris 2004 - 2006 Bachelor of Business Administration
  
  Spécialité management

Réseau

• Alexandre DAUDIN

• Jean-Michel BERGER

• Julien CARRO

• Khadidja FOFANA

• Laurent TIBI

• Marie-Laurence BOUTIN

• Muriel RAFAITIN

• Stephane YAPOBI

• Stéphane GATEAU

• Yann Et Stéphanie POIRIER