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Sapiens Consulting
- Consultant ITSM
2016 - 2016
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Econocom-Osiatis
- BMC ITSM Consultant
Puteaux
2015 - 2016
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Aubay
- ITSM Consultant
Boulogne Billancourt
2014 - 2014
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AUBAY
- CONSULTANT
Boulogne Billancourt
2014 - 2014
: BNP PARIBAS - CONSULTANT TECHNICO-FONCTIONNEL ITSM - EXPERT BMC REMEDY
Support et développement BMC Remedy ITSM
* AdministrationdelasolutionITSM BMCRemedy ;
* Encadrement du support niveau 1 & 2 dans le cadre de la tierce maintenance applicative (TMA)
delaplateformeBMCRemedy
* Pilotagedesdé
* Pilotagedusupportdeniveaux1et2del'environnementBMCRemedyARS
* Gestiondelarelationavecl'éditeur delasolutionetdéveloppementspourlesupportniveau3
* Administration,supportetmaintenanceserveuretserveurgroupspourlesenvironnements:
o développement
o recette
o qualification
o production
* IntégrationdessolutionsdansdesfilialesdugroupeBancaireenEurope
* Supportsurlesprocessusd'ITIL ;
* Créationsdedocumentsd'exploitationetdeformation
Environnementtechnique:
ARSV7.6.04,ITSM V7.6.04,AIX(ARSServer),Linux(MidTier),Oracle11.
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EUROCONTROL Experimental Centre
- Remedy Consultant
2009 - 2013
Responsible for all activities relating to the Remedy Action Request System in the EUROCONTROL Experimental Centre, covering installation, support and maintenance of Remedy Action Request System. Development of new applications for SESAR (Single European Sky ATM Research) collaborating with ATM companies throughout Europe. Support, maintenance and development of new and existing applications internal to EUROCONTROL. Migration of Helpdesk V3 to Helpdesk V5.6 with Asset Management in production environment. Migration to ITSM V7 in development environment.
Customisation to HelpDesk and ITSM Suite as well as custom reporting and intergration with non-Remedy applications. Support of other software tools such as Quality Centre and DOORS and integration of Remedy with other applications such as CM/Synergy and Oracle.
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EUROCONTROL
- CONSULTANT
2009 - 2013
: EUROCONTROL, TECHNICO-FONCTIONNEL EXPERT BMC REMEDY ITSM
Maintenance, développement et support des solutions BMC Remedy /ARS
* AdministrationdelasolutionITSM BMCRemedy ;
* Encadrement du support niveau 1 & 2 dans le cadre de la tierce maintenance applicative (TMA)
delaplateformeBMCRemedy
*
*
* Administration ;
* MigrationdesserveursARS(dev4.6àV7.6.04) ;
* Développementetsupportd'applicationssurmesurepour lesprojetsinternesaugroupe
* Développementd'applicationssurmesureetsupportpourunprojeteuropéen(7MR EUR )
* Organisationdelacollaborationdirecteaveclespartenairesindustriels(Thales,Airbus,DFS)
* Intégrationdesmodificationsetdéveloppementssurlessolutionsexistantes
* Inté,Synergy
*
Environnementtechnique:
ARS V7.6.04,Helpdeskv5.6,AssetManagementV5.6,SLA V5.6 in production.ARS V7.6.04,ITSM V7.6.04,Change,
Asset,CMDB(développement),SOLARISV10(ARSServer),RedhatLinuxV5.3(Mid-Tier),Oracle10g.
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EUROCONTROL
- Remedy Consultant/Developer/Administrator
2009 - 2013
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EUROCONTROL Experimental Centre
- Remedy Consultant & Consultant
2005 - 2008
EUROCONTROL Experimental Centre, Brétigny-sur-Orge, France
Remedy Consultant (Full Time Consultant with HPS Technologies)
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HPS TECHNOLOGIES
- CONSULTANT
2005 - 2009
: CONSULTANT ITSM - EXPERT BMC REMEDY - 2 MISSIONS EN DETACHEMENT.
Maintenance, Développement et support des solutions BMC Remedy
* Encadrement du support niveau 1 & 2 dans le cadre de la tierce maintenance applicative (TMA)
delaplateformeBMCRemedy
*
* Pilotagedesdéveloppementsdescustomisationsdumoduledegestiondesincidents
*
* Développementetsupportd'
* Inté ;
* IntégrationdesapplicationsOraclesetCM/Synergy ;
* Inté
Environnementtechnique:
ARS V7.6.04, Helpdesk v5.6, Asset Management V5.6, SLA V5.6 (production) - ARS V7.6.04, ITSM V7.6.04, Change
Asset-CMDB(développement),SOLARISV10(ARSServer),RedhatLinuxV5.3(Mid-Tier),Oracle10g.
Soutien international pour Remedy Change Management V6 pour un groupe français
international dans le secteur bancaire.
* Consulting fonctionnel pour le support international pour les filiales du groupe bancaire
localiséesàParis,Londres,SingapouretNewYork
*
* Pilotage des tests et l'intégration de Remedy Change Management V6 avec l'option BMC
DistibutedServer(DSO)pourassurerunsupportdutype"FollowtheSun"
* Pilotage des développements sur mesure pour les filiales du groupe bancaire localisées à Paris,
Londres,SingapouretNewYork
* Élaborationdesdocumentsd'exploitation
Environnementtechnique:
ARSV5,ChangeManagementV6,AIX(ARSServer),Oracle9i.
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BNP Paribas
- Remedy Consultant & Consultant working
Paris
2005 - 2005
Consultant working on Global Support, Testing and Development of Remedy Change Management V6 and customised applications for Paris, Singapore, London and New York.
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The EUROCONTROL Experimental Centre
- Remedy Administrator
1999 - 2005
Won a 3 year TMA contract to provide support for all Remedy related activities at the EUROCONTROL Experimental Centre including Support, Maintenance and Development. (See period May 1999 - March 2005 below for further details of activities).
Other activities include migration to ITSM V7, installation of Abydos Designer Application for ITIL compliance. Development of custom Remedy Applications and reports.
EUROCONTROL Experimental Centre, Brétigny-sur-Orge, France
Remedy Administrator and Consultant (Independent Consultant With Modis International)
Main activities were to provide the day-to-day administration, management and support of Remedy Corporation's Action Request System to all the users within the EEC, the CRDS Centre in Budapest, Hungary and to those external clients of the EEC that use the system. Support for Remedy ITSM Suite, modified to the needs of Eurocontrol, and to the 30+ applications developed in- house.
The Remedy ARS System is linked to the EUROCONTROL Corporate LDAP Server and to various applications used at the EEC such as the GMAO-SAM System used for managing infrastructure requests, the Human Resources Database and the Software Configuration Management Application, CM/Synergy. Experience of all versions of ARS from version 3.2.1, up to and including ,Version 6. Software Configuration Management support using CM/Synergy is given. This included server and database maintenance as well as advice on use of the product.
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EUROCONTROL
- CONSULTANT
1999 - 2005
: EUROCONTROL, TECHNICO-FONCTIONNEL EXPERT BMC REMEDY ITSM
Consultant ITSM - Expert, BMC Remedy ITSM / ARS. Maintenance, développement et support
des solutions BMC Remedy ITSM /ARS chez un acteur européen du secteur aéronautique.
* Managementdusupportniveau1et2de l'environnementBMCRemedyARS
* Gestiondelarelationavecl'éditeuretdéveloppementspourlesupportniveau3
* Administration,supportetmaintenancedel'environnement serveur
* Développementetsupportd'applicationspersonnaliséespourlesprojetsinternesàl'entreprise
* Inté ;
* Intégrationdes applicationsOraclesetCM/Synergy ;
* Inté
Environnementtechnique:
ARSV3.2-V5,Helpdeskv3-v5.6,SOLARISV9(ARSServer),RedhatLinux(Mid-Tier),Oracle9i.
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Brunel University
- User Support Officer
1993 - 1999
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Computer Service
- Computer Officer
1993 - 1999
Brunel University, Computer Service, Uxbridge Middlesex, United Kingdom
Main activities were to provide all users of Brunel University's Computer System with the computing support required. Installation, testing and day-to-day management of Remedy HelpDesk System. Supported a variety of software packages on both the UNIX and DOS/Windows platforms, including Microsoft Office Suite, Electronic Mail packages such as ECSMail, Simeon, Pine and ELM. Also supported World Wide Web Browsers such as Netscape Navigator.
Duties also included the installation and testing of PC and UNIX software in collaboration with other Computer Centre grou ps such as PC-Support and Network Systems. Some UNIX System administration also under taken.
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Brunel University
- Computer Officer
1993 - 1998
, Université de Brunel, Londres
L'ENSEIGNEMENT UNIVERSITAIRE
Maintenance et support des solutions informatiques au sein d'une université (UK) qui regroupe
plus de 15000 étudiants et 4000 enseignants.
* Résolutiond'incidentsniveaux1,2et3
*
* Sélection,installationetmaintenancedessolutionsBMCRemedyARS
* Automatisationdesprocessusexistants
Environnementtechnique:
BMCRemedyARSV3.2,SOLARIS,Windows3.11/DOS,Oracle
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University of Edinburgh
- Computer Officer
1987 - 1993
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Edimbourg
- TECHNICIEN SUPPORT INFORMATIQUE
1987 - 1992
SECTEUR DE L'ENSEIGNEMENT UNIVERSITAIRE - TECHNICIEN SUPPORT INFORMATIQUE
Maintenance et support des solutions informatiques.
* .
* .
* .
* .
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Edinburgh University
- Computer Officer
1987 - 1999
Main activities were to provide the sole computing support within the Civil Engineering Department for all computing needs. Responsible for the design and implementation of a small (50) PC network using Novell Netware 3.11. together with the link between the Department and the Central Computing Services.
Also undertook research and consultancy into Non-Destructive Testing techniques as applied to the Civil Engineering industry. This included consultancy and collaborations with companies in the USA (Geophysical Survey Systems Incorporated), Italy (Polytechnic of Milan, Department of Structural Engineering) and Switzerland (CERN) as well as within the UK Civil Engineering industry (Ove Arup, Tarmac, Stent Foundations, Transport and Road Research Laboratories).
This work also involved the supervision of postgraduate research students undertaking work in the Non-Destructive Testing field.
