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JAGUAR MOTORS EUROPE
- IT SENIOR ENGINEER
2015 - maintenant
Job Description
* Excellent knowledge of Active Directory ;
* Experience in troubleshooting issues related to Windows XP, Windows 7 & Windows Vista ;
* · Experience in imaging software for OS deployment. ;
* Excellent knowledge on VPN Client configuration ;
* Excellent knowledge on SCCM client for software deployment
* Experience on remote connectivity tools like Netmeeting, Windows remote connectivity
* Good knowledge on Antivirus client troubleshooting. ;
* Knowledge on Windows Servers (Win2003 & Win2008) and different role like Print, File, DHCP, DNS servers etc. ;
* Good knowledge in server racking, cabling, configuration & troubleshooting of RSA/ILO.
* Configuration on Backup, Backup status, Restoration of file.
* Basic troubleshooting on servers ;
* Basic knowledge on network, wireless router configuration and troubleshooting. ;
* Strong Communication in Local & English languages ;
* Good documentation and presentation skills. ;
* Experience in remote troubleshooting ;
* Should able to speak German and Some French fluently ;
* Piloting Support for 4 sites (Nürburgring,Hamburg,Nuess and Schwalbach)
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Nielsen Hamburg Germany
- 2 level End-user support
2014 - 2015
* Manage two datacenters which are at 5 Km distance , are Hamburg DC and Wieske DC; with 130 servers
* TAPE management and Datacenter Touch support and Floor walk
* Backup for APH resource during vacation period for the facility with 250 end users.
* Handling WTC, APH and Network project touch support requirements (In Pipeline: EMC Storage refresh, PBAX refresh and Network Switches refresh, Wiesk Server Consolidation)
* Maintaining the windows/VMware/Citrix and Network Basic compliance in Hamburg
* Responsible for any new hardware installation at the datacenter and Old hardware refresh activities .Hardwares inventory on IMACS onsite and leasing checks of IMACS.
* Incident & Service Request ticketing process (ServiceNow)
* Reporting datacenter status updates and issues to management team.
* Maintain expert knowledge on all applications and its use on systems for various critical systems
* Handling escalations from Business & Setup calls regular meetings with technical support teams.
* Responsible for communicating to all the stake holders for any datacenter regular maintenance schedules/ Outages.
* Maintain 100 % availability of servers and Applications to users
* Maintain expert knowledge on all applications and its use on systems for various critical systems
* Vendor Co-ordination for APH, WTC and NW ;
* Coordination and Service delivery on all the Service Improvement initiatives.
* Maintain expert knowledge on all business procedures associate with assets and capacity.
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Agilent Technologies
- IT Support & Field Technician
MASSY
2012 - maintenant
Duties included
* Troubleshooting hardware, software and network issues in an XP/Win 7 operating system
* TCP/IP, DCHP, LAN/WAN - Support, Install and Trouble Shooting. Windows Server Field Engineer - PC Support Technician - Windows XP Professional - MS Office & Outlook - Windows Server - Active Directory Exchange Server
* Providing recommendations about accessing information and support
* Maintaining an accurate inventory of technology hardware, software and resources
* Installation and configuration of all required software and hardware
* Maintance of IP addresses and troubleshooting/Windows Server 2003. Microsoft based environment installing, configuring, supporting and troubleshooting MS Office, Windows XP Professional, MS Outlook, Windows 2003 Server, Active Directory and basic Exchange. PC, server and network hardware support
* Active directory administration and troubleshooting ;
* Advising stakeholders and staff of security breach and/or security status
* Ensuring appropriate procedures and processes are carried out prior to disposal of equipment
* Maintaining accurate logs of work undertaken during repairs and maintenance
* Providing recommendations about purchase of technology resources
* Providing field based break/fix activities ;
* Delivering the software to the person or organization personally ;
* Installing the software into the respective systems ;
* System administration to include configuration, assigning personalized user details
* Responsible for communicating to all the stake holders for any datacenter regular maintenance schedules/ Outages
* Providing telephone and email support ;
* Flexible team player, comfortable in a multi-national environment
* Supporting Hp Server backup Tapes rotation. TAPE management and Datacenter Touch support and Floor walk
* Supporting Hp Notebooks/Workstations and desktop Imaging them and installing HPCM Tool Applications till end user usage.
* Responsible for any new hardware installation at the datacenter and Old hardware refresh activities
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Boehringer Ingelheim
- 2 line Service Desk Support Engineer Technician
Paris Cedex 13
2009 - maintenant
* Microsoft- 2003/2008 server Active Directory- administration. ;
* Troubleshooting- printers, desktops ,Notebooks from factory stage to user stage, installation- of- new operating system on notebooks using- network connections from-server.
* Respond to customers on the telephone and by email. ;
* Be able to troubleshoot both hardware and software issues.
* Have a background configuring PCs and the full range of devices.,3G Module installations
* Skills in Windows (2000/2003/2008/XP/Vista/7), Windows Server, DNS, VPNs, TCP/IP, MS Exchange, Active Exchange, MS Office, IP,LAN /WLAN Apple, Blackberry based technologies. ;
* Providing first, second and 3rd line technical support
* New installations and migrations on Windows Server and Active Directory
* Patch testing Monitors, Beamers, and installing 3G- on notebooks
* Providing on-site support and conducting site visits to clients when required
* Respond to customer telephone calls and emails ;
* Log, track, prioritize and progress tickets to a successful conclusion ;
* Troubleshooting hardware/software operational issues ;
* Coordination and Service delivery on all the Service Improvement initiatives.
* Maintain expert knowledge on all business procedures associate with assets and capacity
* Building and configuring PCs, workstations, notebooks and server hardware
* Configuring routers, switches, firewalls and VPNs
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Sony UK
- IT Manager
2008 - 2009
* Technical- customer- support role ;
* Solving customer enquiries via phones and emails
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NATIONAL ALAMO
- It manger
2007 - 2008
I was part of the team that was awarded Best Sales Team Award (2006 - 2007) and Best Troubleshooting Team
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Mediamakt Germany
- IT Support Engineer
2003 - 2008
Duties included :-
* Troubleshooting- hardware, software- and network issues in an- XP/Win 7 operating- system
* TCP/IP, DCHP, LAN/WAN - Support, Install and Trouble Shooting. Windows Server Field Engineer - PC Support Technician - Windows XP Professional - MS Office & Outlook - Windows Server - Active Directory Exchange Server
* Providing- recommendations about- accessing- information and support
* Maintaining an accurate inventory of technology hardware, software- and resources
* Installation and configuration of all- required- software and hardware
* Maintenance of IP addresses and troubleshooting/Windows Server 2003. Microsoft based environment installing, configuring, supporting and troubleshooting MS Office, Windows XP Professional, MS Outlook, Windows 2003 Server, Active Directory and basic Exchange. PC, server and network hardware support
* Active directory administration and troubleshooting ;
* Advising stakeholders and staff of security breach and/or security status
* Ensuring appropriate procedures and processes are carried out prior to disposal of equipment-
* Maintaining accurate logs of work undertaken during repairs and maintenance
* Providing recommendations about purchase of technology resources
* Providing field based break/fix activities ;
* Delivering the software to the person or organization personally ;
* Installing the software into the respective systems ;
* System administration to include configuration, assigning personalised user details ;
* Training users
* Providing telephone and email support
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Swissport
- Manager
Roissy-en-France
1999 - 2003
Duties including leading a team whose duties included :-
* Dealing with check-in services, boarding amendments ;
* Ensuring all passengers requirements were met till boarding time
* Troubleshooting, ticketing and renouncement from the passengers, transit passengers- issues
* Troubleshooting, ticketing and renouncement from the passengers, transit passengers issues Key Achievements on Role During my time with the organization. I was instrumental in recruiting and building and effective and efficient team that developed a reputation for ensuring that all check-in and departure services were carried out within the timescales.
Key Achievements on Role
During my time with the organisation I was instrumental in recruiting and building and effective and efficient team that developed a reputation for ensuring that all check-in and departure services were carried out within the timescales.
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CE Enterprise
- Assistant to Managing Director
1995 - 1999
Duties included :-
* Resource planning ;
* Providing accounting support
* Contract negotiation ;
* Managing supplier relationships
