Olivia MESDESIRS

En résumé

Entreprises

• Lufthansa in Touch - Customer Services Consultant in French Groups

  2015 - maintenant  Quotations from the travelagencies request
   Emails
   Queues
   Use of Lufthansa Group’s software
   PNR Creation and follow up of the files until pax flew back
   Increase or reduction of the group
   Prorate bookings
  

• Lufthansa in Touch - Customer Services Consultant

  2014 - 2015 General Reservations
  Changes and cancellations of plane ticket on Lufthansa's software
  Receiving calls

• Bluelink - Back Office Consultant

  Ivry-sur-Seine 2014 - 2014 Use of Air France's software
  Checking of files already flown on Amadeus
  Sorting out of clients' miles via mail in French, English and Spanish

• TUI France - Specialist Operations Advisor

  2013 - 2014 Follow up on files booked for Asia Packages
  Contact with Incoming Agencies
  Booking via GDS Amadeus for Groups PNR in Allotment
  Use of Contour Software
  

• American Express Travel - Travel Consultant

  RUEIL MALMAISON 2013 - 2013  Tickets reservations of transportations with Amadeus (Script use)
   Use of Right Now Mail box
  - Changes and Cancellations on the phone

• HRG France - Travel Consultant

  2013 - 2013  Tickets reservations of lowcost companies with Amadeus
   Tickets reservations of trains with Agent Track
   Creations and Renewals of fidelity cards (Air companies and trains)
  

• BFP activo - Marketing Assistant

  2012 - 2012  Writing of presentation of the company in French, English
   Updating the list of partners in Excel files
   Search of new potential clients worldwide
  

• Soltours Voyages - Ticket Agent in Business Travel Department

  2011 - 2012  In charge of travels of seven companies
   Tickets reservation of trains, planes and hotels with Amadeus
   Reservations of cars in booking center of international car companies
   Modifications and Reimbursement: After Sales
   Invoicing
  

• KTS Voyages - Ticket Agent in Business Travel Department

  2011 - 2011  Tickets reservation of trains, planes, hotels, cars with Amadeus
   Reservations for groups : restaurants, hotels and helicopters
   Phoning with providers
   Quotations responding to requests of Incoming Group Department
  

• Richard & Turgis - Advisor and Leader of groups in Linguistic stays

  2010 - 2011  Phoning
   Confirmation of enrolment forms
  

• Taxis G7 - Operator

  Clichy 2010 - 2010  Receiving calls in French and English

• Moiroud SAS - Import Overseas Assistant

  2010 - 2010  Import dossier development
   Contact with others agents and companies
   Contact with clients
  

Formations

• Ecole Pratique Du Tourisme

  Paris 2010 - 2011 Formation Vendeur Conseil en Voyages d'Affaires et de Tourisme -  Combination of work and training as a Travel Agent in Business and Tourism Travels.

• Universidad De Valencia, Facultad De Economía (Valencia)

  Valencia 2008 - 2009 ERASMUS FRENCH-SPANISH STUDENT EXCHANGE PROGRAMME IN TOURISM (6 months)
  
   Licenciatura en Turismo – classes in English and Spanish
  Faculdat de Economia, Valencia, España
  

• Université Paris 12 Val De Marne

  Creteil 2007 - 2010 Licence
  
   Licence in Foreign Languages applied to International Trade (equivalent Bachelor’s degree)

Réseau

• Audrey BONZI

• Cristina DONSION

• Farid SAMOURI

• Francois SÉGÉRIC

• Géraldine ASSE DIAKHITÉ

• Ludovic DERISSON

• Pascal MARTIN

• Paterniti ELIO

• Sandrine ASSARAF

• Valerie DUFOUR