Paris1999 - 2012Ensure customer satisfaction by coordinating resolution of complex technical
product problems, communicating problem resolution strategies and status to
the customer and field personnel in an accurate, professional, and timely
manner. Build customer relationships and support satisfaction of identified
strategic accounts.
Managing team on a day to day basis, ensuring co-ordination of the
team and the management of the team workload.
Sybase
- Customer Services manager
Paris1996 - 1999Manage the Customer Services Groupe specialists in accordance with Sybase's support policies and procedures. Ensure customer satisfaction by providing timely responses to non-technical calls, data quality issues & queries. Maximises customer support revenues and customer satisfaction by effectively managing Update Subscription plan support renewal process. Ensure motivation of the staff.
Sybase
- Customer Service Representative
Paris1994 - 1996Improve customer satisfaction by coordinating necessary actions to resolve customer issues.
Serve as first point of contact to non-technical incoming customer requests for CS&S via phone and the web.
Ensure customer satisfaction by providing timely resolutions to customers' non-technical queries and requests in an accurate and professional manner.
Ensure accurate entry and storage of data within our systems
