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Paolo BIANCHI

Villeurbanne

En résumé

Mes compétences :
Microsoft Windows Server
Linux
Backups
Arcserve
Virtualization
C++
C Programming Language
Technical support
SQL
Problem solving experience
Problem diagnosis
Managed virtual teams
Technical Support management
TCP/IP
Product Management
Pre sales
Microsoft Windows
Microsoft Office
Microsoft Exchange Server
Manage technical relationship
Linux Red Hat
Italian Law
Hyper-V
HTTP
Dynamic Host Control protocol
Domain Name Server Protocol
Deep Technical Support
Coding skills
CA ArcServe
Antivirus

Entreprises

  • Esker - International Solutions Support Engineer

    Villeurbanne 2015 - maintenant International Solutions Support

  • Arcserve - Principal Support Engineer

    2014 - 2015 Since August 2014 Computer Associates data protection business unit is an independent company (ARCserve) out of CA Technologies.
    ARCserve Italy has been closed on July 1st 2015.

  • CA Technologies - Principal Support Engineer

    Puteaux 1997 - 2014 Manage technical relationship with outsourced first level hotline technical support
    Assist during hiring process, negotiate resources, set service level standard and key evaluation parameters.
    Solve relationship and IT system integration problems with service providers in India, Tunisia, Argentina.
    In 2004 I participated remotely and on site in the startup project for the India Support Center in Chennai.

    Provide complete and comprehensive 3rd level backup product line technical support leading the way on complex questions, issue recreations, and product to product integrations. Use of code debuggers and the inspection of C / C++ programming code logic to create tools and fixes.

    Dedicated Premium Support Engineer service contact for important business critical accounts.
    Daily contacts in English, French, Italian with colleagues and customers in Europe, US, India, China.

    Discuss, review and provide detailed product enhancements to Development and Product Management team.

    Act as technical and process management leader across the global product line team. Build up or join as a leader specific virtual teams to accomplish projects like support service process or system review, quality of service improvement, critical issues escalation handling

    Work as technical advisor during product management meetings.

    Deep knowledge of software solution architectures for data management (Backup solutions, Storage Area Networks, Network Attached Storage, SCSI, NDMP), backup product integration into hybrid cloud (Microsoft Azure, Amazon AWS).
    Knowledge of Windows server and Red Hat Linux (certifications in 2000/2003 : Microsoft MCSE , Linux RHCT)
    Vmware / Hyper-V / Microsoft SQL / Coding skills in C, C++.

    Mai 2008 – August 2014 : Principal Support Engineer at Computer Associates / CA Technologies Italy based in Rome

    November 1997 - May 2008 : Principal Support Engineer at Computer Associates/CA Technologies in Paris

  • Department of Defense - Lieutenant

    Athènes 1996 - 1997 Military service

Formations

  • Università Degli Studi Di ROMA La Sapienza (Roma)

    Roma 1990 - 1996 Ingegneria Informatica Laurea vecchio ordinamento
Annuaire des membres :