Patricia BOURGAIN

En résumé

Entreprises

• Sodexo Remote Sites Caribbeans - Consultant Corporate Social Responsibility

  2011 - 2011 In charge of developing and implementing Sodexo's sustainable plan in Dominican Republic in Pueblo Viejo (gold Mine). It includes:
  Building relationships with the client and local communities,
  -Developing partnerships with local NGOs and regional institutions
  -Encouraging trainings for the employees
  -Setting up an action roadmap
  -Writing a report
  
  achievement:
  Launched 9 initiatives from the Better Tomorrow Plan
  -Created at least 5 partnerships with Local NGOs, and institutions
  -Reinforced the relation with the client, the suppliers like Kimberly-Clark
  -Built teaming within Sodexo employees

• Orange Business Services Belgium - Business Development, Customer Care Advisor

  2008 - 2011 ? Developing teaming (Global Account Management; BRIC business development etc.)
  ? Organising internal events like seminars workshops, trainings in classrooms or via conference calls
  ? Developing collaborative tools like Microsoft Sharepoints for extended customer teams, wikipages
  ? Setting up internal communication plan
  ? Leading customer delight plan, building loyalty programs, simplifying interfaces

• EMRC - Marketing and Sales Executive

  2007 - maintenant Promote economic relations between Africa and Europe
  In charge of contacting ministries, officials, entrepreneurs from Burundi, Chad, Ghana, to make them part of EMRC International network, to find investors, partners.
  invite them to the AgriBusiness Forum organised in collaboration with FAO, WFP, and FIDA
  
  activities of EMRC : www.emrc.be

• Aide et Action Southeast Asia - Consultant resource mobilisation / Regional Fundraising manager

  2007 - 2008 Define &implement regional and local fundraising strategies
  Coordinate a multicultural team (5 people) and manage a budget of 110 000 Euros.
  Job Description
  Define and set up action plans to raise funds in Southeast Asia : Cambodia, Vietnam, Laos, and China (Hong Kong), with major donors, institutions, and General Public.

• CANICA de Oaxaca , Centro de Apoyo al Nino de la Calle - Assistant Director & Educator volunteer

  2006 - maintenant Given to street children and their families tools in education, in health to improve their quality of life (2nd poorest region of Mexico)
  Led an Intern analysis, contributed to the Institutional development of the association
  In charge of contacting and canalizing girls victim of domestic violence in a educational program (house care)
  Wrote proposals & follow-up for foundations (in English & Spanish). Prepared budgets for future projects; worked on loyalty campaigns targeting local donors improving the newsletter, preparing personalised Christmas cards. Realised flyers for different programs, wrote and designed the annual report. Coordinated a group of 4 volunteers, participated in the selection process of educators; refunding food, stationary, furniture, internet lines…
  
  activities of CANICA http://www.canicadeoaxaca.org

• TATA COFFEE limited - Marketing Assistant

  2005 - maintenant Key Achievements
  Led on activities to improve customer satisfaction
  Identified new opportunities for growth
  Job Description
  Implemented customer complaint management system; Handled customer satisfaction survey across India for the activity Vending machines (managed a group of 6 students), benchmarked the leader BRU by re-designing the Low Unique Pack for Mr. Bean, launching Instant coffee in Tamil Nadu, assisted in advertising; improved the flyers, and drafted the design of the cover of the annual report.
  
  more information about TATA,
  the group : http://www.tata.com
  TATA Tea & TATA Coffee www.tatatea.com

• Orphanage Africa - Fundraiser and Educator

  2004 - maintenant Key Achievement
  Giving to orphans tools in education, in health, to go out of poverty
  Job Description
  Taught English, Mathematics, did manual works (developing a vegetable garden, painting rooms); organized a party for 200 orphans, and outings to the beach, assisted the doctor to operations on kids; refunded ecological filter water, medicines, food and drinks with local companies.
  
  Activities of OA : www.oafrica.org

• Sagardotegi S.L. - Assistant Sales Executive

  2003 - maintenant Key Achievement
  Led on market research for the settlement of a restaurant in Madrid, which increased the company’s potential client database and earnings
  Job Description
  Conducted a market study to analyse the (geographical, social, and economical) environment to identify the competitors; realized a survey to identify potential clients; compiled a report presenting recommendations and plans to follow; participated in the creation of the Marketing & Communication Department by developing the database and creating historic of communication.
  
  more about SAGARDOTEGI and the restaurants SAGARDI
  www.sagardi.com

• Sodexho Alliance - Assistant Communication

  Москва 2002 - maintenant Key Achievement
  Implemented Internal communication strategy giving more transparency, and fluidity to the information
  Job Description
  Defined, and created a catalogue presenting all company’s visual supports; it has been used at Director Level and available by all internal employees all over the world. Updated the database of the media library.
  
  more about Sodexho Alliance www.sodexho.com

• Sodexho Alliance - Assistant Marketing Studies

  Москва 2001 - maintenant Key Achievements
  Led on national market research to help building the Marketing Plan of the company
  Provided competitors & clients analysis, with Syspro Program
  Job Description
  Responsible for a national market survey about « collective Restauration » in firms with over 500 employees; from drafting of the survey, telemarketing, to analysis of the results and report.
  
  More about Sodexho : www.sodexho.com

Formations

• Toulouse Barcelona Business School - ESEC (Barcelone)

  Barcelone maintenant

• Ecole Supérieure de Commerce de Toulouse

  toulouse 2003 - 2005 Activites de Service
  
  aujourd'hui Toulouse Business School

• Université Paris 11 Paris Sud (Sceaux)

  Sceaux 2000 - 2002 Techniques de Commercialisation , option Commerce International