MONTPELLIER
Current responsibilities : Directeur des Opérations et de la qualité, Présidence du CE
Service Experience : 12 years in Outsourcing Services (Global Document Outsourcing, BPO, Transactions Services)
Offerings : Transactional Print Services & Document composition / mail services / integrity solutions, Scan, indexing & image processing, Mail-room services, Creative services, Production Print systems & software solutions, IT solutions.
Management : 22 years in Team Management (cross-functional domains)
Cross-functional responsabilities : Client Service Delivery, P&L, SLA, Service Excellence & ISO certification processes, Service Improvement programmes, Contract renewal life cycle, Work council consultations, Customer benchmarks, Events & Testimonials, Vertical customer processes & solutions, Business & technology Partnerships, Customer user group management, Marketing Programmes & budget Management, Business Plan, Product Launch & promotion, Field analyst (Printing systems software & hardware solutions)
Vertical market skills : 4 years (Finance & Industrial sectors)
International positions : 2 years at Xerox R&D in US (Los Angeles) and 2 years in Europe at Uxbridge (UK)
Mes compétences :
Marketing stratégique, ESSEC Business School
IT Cycle, University of South California (Los Ange
Pas d'entreprise renseignée
