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Global Ireland Limited
- Collections specialist
2015 - maintenant
Multilingual Contract & Billing Administrator (Sales Administration):
* French, Spanish & English-speaking position, held within the Finance team.
* Responsible for Contract Administration: Processing of new contracts brought in by the Commercial teams in France, Spain and UK.
* Responsible for Compliance: Ensuring the sales team and clients adherence to contracts during the (contract) administration process. Working alongside the in-house legal to ensure linguistic understanding of contract (French - English).
* Overseeing the Managed Phase of the contract lifecycle.
* Assisting customers with contract and invoicing queries.
* Providing support to Sales Managers: Generating billing and usage reports as required, and for key clients on an ad-hoc and monthly basis.
* Generating monthly and quarterly consumption reports for key account customers, and sales managers.
* Managing the quarterly billing cycle for over 1,200 customers, at the end of each quarter
* Accounts Receivable: Collections specialist, acting for and on behalf Firstway, Faxbox and RTE Network Services (French) entities, part of the j2 Global family.
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Xerox France
- XPS Fleet Executive
Saint-Denis
2014 - 2015
* Client Facing Project Coordinator for Key-Contract customers throughout France.
* Escalation Management pertaining to consumables and break-fix issues. Direct liaison with the in-country scheduling team
* Report Management. generating monthly, quarterly and annual reports for management and for the in-country sales team.
* Overseeing the day-to-day running of over 100 client accounts.
* French-speaking role, with written communication in English and French.
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Anacapa Holdings Ltd.
- Multilingual Customer Support Analyst
2013 - 2014
Anacapa Holdings Ltd. (free-hotspot.com) - Multilingual Customer Support Analyst:
* Providing Technical Support pertaining to Wi-Fi hotspots, and Customer Service to European Key-Account customers, including RBS (UK & Ireland), Quick (France, Belgium), KFC (Netherlands) and Burger King (Spain).
* Producing daily and weekly site reports for Senior Management.
* Account Management: Up-selling of certain software and broadband related products to clients
* Debtors ledger tasks: Collections for French and Spanish markets.
* Billing enquiries from customers in France, Spain and UK
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Sky Television
- Service Advisor
2013 - 2013
* Customer Support, TV & Technical query handling
* Billing enquiry management, Accounts receivable queries.
* Account Management: Up-selling of Sky products by telephone
* Main point of contact for tier 1 Service Delivery
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Lionbridge Technologies, Inc.
- Language Coordinator
2012 - 2013
* Language Review Management, Full lifecycle translation management and quality control for translation and technical teams
* Project Coordination between Translators and Quality Reviewers across multiple language groups on a large Pan-European and Middle Eastern account.
* Glossary Management; version controlling and machine translation process control
* TM (Translation Memory) Management.
* Liaising with DTP & CAT teams to ensure smooth completion of Localization process.
* Internal and external language quality process management.
* General service delivery and quality control management across the team and company
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Ardanuy Ingeniería, S.A.
- House Technical Translator & Proofreader
2011 - 2012
, * In-House Translator: Spanish / French to English and back translation
* Translation of technical documents pertaining to railway engineering
* Translation of tender offers, general certificates and Engineers´ curriculum vitae
* Proofreading and revision of documents already translated into English (by Spanish engineers)
* Level testing of English language capabilities of said engineers
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Europa Idiomas
- English Language Teacher
2009 - 2010
* English language instructor to all ages, varying from 12 years right up to 50 years old.
* Daily conversational, grammar, reading and audio classes.
* Preparation of Cambridge exams: PET, KET, FCE and CAE.
* I hold a TEFL certificate.
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Telnet Services Limited
- Quality & Compliance Manager
2005 - 2006
* Quality & Compliance Management.
* Generating daily, weekly and monthly call-centre agent reports for management and outsourcing clients.
* Monitoring of compliance of all agents, inbound and outbound.
* Account Management: Outbound telephone sales for life insurance, car insurance and certain temporary outbound campaigns (Christmas period, for example)
* Regular client meetings to discuss agent performance on business-specific campaigns.
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Xerox (Europe) Ltd.
- XOS Consultant
2000 - 2004
, * Managed Services and XOS Consultant on Pan-European contracts.
* Report production for clients and senior management.
* Technical and Client Support for Key Account customers such as Lloyds TSB (UK), Sun Microsystems (Benelux) and Baxter (Belgium).
* Order management, procurement and order to cash management
* Problem resolution and Quarter-end management.
* Engineer requests for key client technical problems.
* English and French-speaking, client facing, Service Delivery-facing position.
