Courbevoie
Bonjour and thanks for swinging by my profile.
I am an innovative marketing and customer experience executive with a strong track record in the conception, implementation, management and measurement of customer centric initiatives that drive cultural change, customer satisfaction and shareholder value.
In my most recent position, I managed customer experience programs in more than 10 countries with a focus on implementing Voice of the Customer programs, launching innovative initiatives to fix dissatisfies, and translating global customer centricity strategy into local action plans to deliver better customer experiences.
I bring a breadth of first hand experience to help organizations start or accelerate their customer centricity strategy:
- Over 20 years of experience in hospitality, direct marketing and mainly financial services for major multinational companies
- Significant cross-cultural experience across both emerging and developed markets including several 1 to 12 months assignments in Asia and EMEA
- Strong interpersonal, communication and presentation skills with the ability to engage and inspire employees at all levels.
Specialities include : customer experience, VoC / NPS, employee engagement / change management, marketing, customer loyalty, analytics / scorecards, customer experience training, international project management, innovation, call center
Mes compétences :
Mailing
Assurance
Management
Marketing
Conseil
Vente à distance
Création
Communication
