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Acetrax AG
- Chief Technology Officer
2008 - maintenant
• Defined, built, and deployed the infrastructure and a content media asset management system with related e-Commerce solution for this start-up company. Solution used to sell OTT VoD Hollywood Studios movies across multiple devices, countries, shops and supporting 4 languages.
• Built APIs to deploy services for 3rd party in days instead of months reducing costs and time to market.
• With full budget responsibilities, built, deployed and supported services for connected TV & Blu-Ray, STB and Smartphone for CE and chip manufactures addressing millions of households throughout Europe.
• Helped on business opportunities, prepared technical proposals, quotations and presentations to support won deals with CE and chip manufacturers such as Samsung, LG, Panasonic, Toshiba, Phillips, Wind, Asus, Acer, Lenovo, Realtek and more.
• Centralized and off-shored Development and Support to India reducing costs by 35%
• Moved infrastructure to outsourced managed services increasing cash flow by 100%
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C.P.S. Group Italia S.r.l.
- Business Development Manager & Program Manager
2007 - 2008
• Manage and enhanced customer experiences for this start-up company with special focus on defining new and innovative solutions and delivery of projects.
• Manage business development activities. Responsible for developing sales leads and prospecting potential customers through networking and direct customer outreach.
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LogicaCMG
- Program-Delivery-Project Service Manager
Courbevoie
2004 - 2007
• Delivered multi-millions messaging solutions to H3G Italy, WIND, Telecom Italia, Go Mobile Malta, UN Brindisi and many others customers within agreed timescales, budgeted costs and quality levels.
• Single Point Of Contact managing local and “virtual” remote support engineers for committed service performance with agreed SLA for incident response, service restoration and resolution, seven days a week, 24 hours a day to Italtel, H3G Italy and Austria, UN Brindisi, WIND, Go mobile Malta, Vodafone and others customers.
• Successfully managed customer’s relationship, timely resolution of customer issues and providing SPOC to assigned customers avoiding missing SLA penalty.
• Managing multi-millions Maintenance & Support contracts for assigned customers and Single Point Of Contact managing 3rd party such as HP, Sun, Mirapoint, Cisco, Oracle, Symantec and others for equipment operating SMSC, MMSC, Voicemail and Videomail, WSB, Prepaid and others for customers.
• Identified new business opportunities and worked with Account Manager, Sales and Pre-sales to prepare, present and close the deal with customers gaining new multi-millions contracts and expanded customer’s base.
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Sony Ericsson
- IT Operations Manager
Puteaux
2002 - 2003
• Optimised IT Infrastructure and revamped process, procedures and SLA achieving reliable support and stable environment.
• Rescaled teams improving response times by 50% and, by implementing systems monitoring, improved stability and problem prevention by 100%.
• Completely restructured and optimized systems, implemented PBX, Remedy and prepared Computer Rooms to grow ensuring stability and performance of the infrastructure reducing operation risks due to systems downtime.
• Refocused and changed workload priorities to the Helpdesk to extend support and services to EMEA users and servers without increasing headcount.
• Optimizing and managing 3rd party support contracts for HP, Sun, IBM, Cisco, Azlan, Remedy and others to provide operations services to Munich and expanding for EMEA users.
• Migrating all internal users in EMEA – about 800 - from Windows XP, 2000 to Windows Vista
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Compaq Computer EMEA BV
- Various Management Positions
1993 - 2002
EMEA GIS Production Services Manager
• Developed and integrated Production Acceptance process and procedures within Support Teams reducing IT Infrastructure implementation lead-time from 10 days to 2 days.
• Successfully co-ordinated more than 50 projects in parallel within acceptance, planning, budget and given timeframe without impacting the IT infrastructure and users.
• Reworked process and procedures ensuring 20% more reliable change implementation and operation stability for the IT.
• Worked with all involved party through EMEA ensuring that the phasing out of DecNet was achieved with minimal impact to Compaq’s Business and realised $1.2M cost saving.
EMEA GIS Production Support Manager
• Centralised 2nd Level EMEA IT Support Teams to Munich, increasing productivity and realising approximately $1M cost saving.
• Ensuring IT Infrastructure stability and performance, managed all 2nd level support and 3rd party activities for “Y2K” without business impacts or discontinuity.
• Implemented Escalation Process, Procedures & Governance Framework optimizing response time and removing duplications.
EMEA Regional Monitoring & Data Centre Manager
• Transitioned HP Operators to RMC and from 5x20 to 7x24 increasing coverage and realising approximately $0.5M cost saving.
• During company merger, consolidated and centralised EMEA Systems Scheduling and Network Monitoring realising cost saving avoiding duplications.
• Planned and co-ordinated all subprojects that contributed to the HP3000 phase out and EMEA Data Centre restructuring realising approximately $0.5M cost saving in Service and Support contracts.
Project Manager
• Implemented KPI’s, SLA and OLA’s, Remedy and created Systems and Services Performance Measurements. Worked few processes for the ISO 9001 certification.
• Avoiding risks for $1M per hour cost of business downtime by analysing working practices, process and procedures.
• Development, implementation and support for Sales & Marketing, Customer Management, Contact and Service, Call Handling and Training systems, in time and given budget which lead to standardisation and cost saving in operation.
