SALES: - 100% Achievement quotas according to deadline 3 years in a row: average of $1M USD/quarter
- 100% Achievement on MBO: Up selling to Corporate, Elite & Premium Support.
- Sell desktop licenses through Customer Centric selling methodology.
- Cold calling, Qualifying and Passing lead to field representatives (Processor / CPU)
- Renew Customers for maintenance and technical support:
*Contact, negotiation, follows up and closing deals.
CHANNEL:
- Working with Partners to sponsor the Maintenance & Technical Support renewal on their own market.
ADMINISTRATIVE:
- Directing renewal process with Customer services and technical support department
- Working with legal to renew/update contracts
- Escalating issue to Tech-Support / Sales / Finance any new information aimed at improving or updating our internal processes.
Business objects
- Account Manager "Maintenance & Technical Support renewal"
Levallois-Perret2003 - 2004Business Objects, London, UK
Maintenance Renewal Account Manager (March 2003 – March 2004)
Maintenance & Technical Support renewal Account Manager for Europe Middle East Africa (EMEA).
- Contacting existing customers according to their $ value to renew their Maintenance & Technical Support of Crystal Decisions’.
- Contacting Partners to help them out in renewing Maintenance & Technical Support on their own market.
- Face to face meetings with customers to negotiate maintenance contracts
- Serving as the primary contact to any prospect/customer for any questions regarding Maintenance and Technical Support.
- Escalate internally to Tech-Support / Sales / Finance any new information aimed at improving or updating our internal processes.
Crystal Decisions
- Technical Support Desktop specialist
2000 - 2003Crystal Decisions, London UK
Technical Product Specialist (May 2000 – March 2003)
Technical Product Specialist for connectivity and design issues related to business intelligence tools.
- Assisting French / English customers in using Crystal Reports: Connectivity and Design.
- Working closely with the French office and keeping sales reps updated on any potential leads in the French market.
- Managing Answers By Email (ABE):
o Consulting and distributing Emails from customers to the French Technical Support Staff.
- Translating and testing the French version of Crystal Decisions’ products.
- Training in the Crystal Decisions’ product range:
o Crystal Enterprise / Crystal Reports / Seagate Info
- Training in SQL database (create a database/create a report off a stored procedure).
- Training in creating a web page (using FrontPage).
