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Levallois-Perret

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Entreprises

  • Business objects - Account manager "Maintenance & Technical Support renewal"

    Levallois-Perret 2006 - 2004 Business Objects Americas, Vancouver, Canada
    SALES/ Maintenance Renewal Account Manager (March 2004 - Present)
    Territory:
    Canada: British Columbia, Quebec & Alberta
    USA : Oregon, Massachusetts, New Hampshire, Alaska, New Jersey & Delaware.

    Strategic accounts: AT&T, Deutsch Bank, JP Morgan, Honda & Merrill Lynch

    SALES: - 100% Achievement quotas according to deadline 3 years in a row: average of $1M USD/quarter
    - 100% Achievement on MBO: Up selling to Corporate, Elite & Premium Support.
    - Sell desktop licenses through Customer Centric selling methodology.
    - Cold calling, Qualifying and Passing lead to field representatives (Processor / CPU)
    - Renew Customers for maintenance and technical support:
    *Contact, negotiation, follows up and closing deals.

    CHANNEL:
    - Working with Partners to sponsor the Maintenance & Technical Support renewal on their own market.

    ADMINISTRATIVE:
    - Directing renewal process with Customer services and technical support department
    - Working with legal to renew/update contracts
    - Escalating issue to Tech-Support / Sales / Finance any new information aimed at improving or updating our internal processes.

  • Business objects - Account Manager "Maintenance & Technical Support renewal"

    Levallois-Perret 2003 - 2004 Business Objects, London, UK
    Maintenance Renewal Account Manager (March 2003 – March 2004)
    Maintenance & Technical Support renewal Account Manager for Europe Middle East Africa (EMEA).

    - Contacting existing customers according to their $ value to renew their Maintenance & Technical Support of Crystal Decisions’.
    - Contacting Partners to help them out in renewing Maintenance & Technical Support on their own market.
    - Face to face meetings with customers to negotiate maintenance contracts
    - Serving as the primary contact to any prospect/customer for any questions regarding Maintenance and Technical Support.
    - Escalate internally to Tech-Support / Sales / Finance any new information aimed at improving or updating our internal processes.

  • Crystal Decisions - Technical Support Desktop specialist

    2000 - 2003 Crystal Decisions, London UK
    Technical Product Specialist (May 2000 – March 2003)
    Technical Product Specialist for connectivity and design issues related to business intelligence tools.
    - Assisting French / English customers in using Crystal Reports: Connectivity and Design.
    - Working closely with the French office and keeping sales reps updated on any potential leads in the French market.
    - Managing Answers By Email (ABE):
    o Consulting and distributing Emails from customers to the French Technical Support Staff.
    - Translating and testing the French version of Crystal Decisions’ products.
    - Training in the Crystal Decisions’ product range:
    o Crystal Enterprise / Crystal Reports / Seagate Info
    - Training in SQL database (create a database/create a report off a stored procedure).
    - Training in creating a web page (using FrontPage).

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